New Territory-Specific Deployment Launched Under Current Contract
ENGLEWOOD, Colo., Sept. 12 /PRNewswire-FirstCall/ -- TeleTech Government
Solutions, LLC, an affiliate of TeleTech Holdings, Inc. (Nasdaq: TTEC), is now
offering its self-service Web site to citizens of Israel, Jerusalem, and the
Palestinian Territories, allowing them to obtain real-time visa information
and support services with greater convenience and efficiency. The
VisaPoint(TM) Web site, commissioned by the U.S. State Department, is expected
to increase the number of qualified applicants visiting the United States from
countries around the world.
Historically, visa information and scheduling services were handled
internally by consular staff or through user-pays contact centers. However,
TeleTech Government Solutions and the U.S. State Department have recently
partnered to enhance these services using the Internet. Directly and
indirectly with the State Department's Bureau of Consular Affairs and with its
business partners, TeleTech currently provides visa solutions in 20 countries
including Israel, Jerusalem, and the Palestinian Territories. Services
include access to information, forms, and scheduling capabilities under
long-term contracts that began in 2004. A half-dozen more deployments are
expected by the end of year.
"By leveraging advanced technology and the ease of the Internet,
TeleTech's VisaPoint(TM) provides citizens like those in Israel, Jerusalem,
and the Palestinian Territories with a direct and flexible means to access the
information they require," said Troy Cromwell, president of TeleTech
Government Solutions. "VisaPoint(TM) has better equipped the U.S. embassies
and consulates worldwide to manage issues associated with the growing number
of applicants."
The newly launched VisaPoint(TM) Web site offers comprehensive visa
information that is fully accessible in the region's four major languages:
Arabic, English, Hebrew, and Russian. It provides fee-based information about
the visa application process and visa law, in addition to a feature that
allows users to schedule appointments at the U.S. embassy in Tel Aviv or the
American Consulate General in Jerusalem. The site also supports an
administration tool for quickly updating Web content to accommodate changes in
the visa law or regulations. Security is protected through a gate entry
report, controlling applicant flow.
About TeleTech Government Solutions:
TeleTech Government Solutions provides full service front- and back-office
business process outsourcing and customer management services on five
continents. The company helps government agencies implement large-scale
solutions tailored to meet specific needs and challenges by delivering
customer management, transaction-based processing, and database marketing
services. TeleTech's comprehensive solutions include fully managed, OnDemand
services including infrastructure, software, and business intelligence,
interactive voice response (IVR), self-help Web, back-office processing,
fulfilment, training, staffing, and other management applications. For more
information visit www.teletechgovernment.com
Forward-Looking Statements:
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results,
performance, or achievements to be materially different from any future
results, performance, or achievements expressed or implied by the
forward-looking statements. All statements not based on historical fact are
forward-looking statements that involve substantial risks and uncertainties.
In accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results to differ
materially from those expressed or implied by such forward-looking statements,
including but not limited to the following: estimated revenue from new,
renewed, and expanded client business as volumes may not materialize as
forecasted or be sufficient to achieve our Business Outlook; our ability to
successfully integrate the acquisition of Direct Alliance Corporation and
create meaningful growth opportunities for the combined businesses; our belief
that the Direct Alliance acquisition will be slightly accretive to GAAP
earnings during the first 12 months of combined operations; our belief that we
are continuing to see strong demand for our services; achieving expected
profit improvement in our International Customer Management operations; the
ability to close and ramp new business opportunities that are currently being
pursued with existing clients and potential clients in order to achieve our
Business Outlook; our ability to execute our growth plans, including sales of
new products (such as TeleTech On Demand(TM); our ability to achieve our
year-end 2006 and 2007 financial goals and targeted cost reductions set forth
in our Business Outlook; the possibility of our Database Marketing and
Consulting segment not increasing revenue, lowering costs, or returning to
profitability; the possibility of lower revenue or price pressure from our
clients experiencing a downturn or merger in their business; greater than
anticipated competition in the Business Process Outsourcing ("BPO") and
customer management market, causing adverse pricing and more stringent
contractual terms; risks associated with losing or not renewing client
relationships, particularly large client agreements, or early termination of a
client agreement; the risk of losing clients due to consolidation in the
industries we serve; consumers' concerns or adverse publicity regarding our
clients' products; our ability to find cost effective locations, obtain
favorable lease terms, and build or retrofit facilities in a timely and
economic manner; risks associated with business interruption due to weather or
terrorist-related events; risks associated with attracting and retaining
cost-effective labor at our customer management centers; the possibility of
additional asset impairments and restructuring charges; risks associated with
changes in foreign currency exchange rates; economic or political changes
affecting the countries in which we operate; changes in accounting policies
and practices promulgated by standard setting bodies; and new legislation or
government regulation that impacts the BPO and customer management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Quarterly Report on Form 10-Q for the
quarter ended June 30, 2006, and the Annual Report on Form 10-K for the year
ended December 31, 2005, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
Investor Relations
Karen Breen
+1-303-397-8592
Media
KC
Higgins
+1-303-434-8163
Both of TeleTech Holdings, Inc.
