Partnership Now Includes Support for Foods Division Through 2010
ENGLEWOOD, Colo., Sept. 18 /PRNewswire-FirstCall/ -- TeleTech Holdings,
Inc. (Nasdaq: TTEC), a leading global business process outsourcing (BPO)
provider, today announced that one of the world's largest consumer products
companies has signed an expanded agreement with TeleTech to consolidate all of
its Brazilian customer management programs. In addition, TeleTech will build
and manage the client's multidivisional consumer database.
TeleTech has been a strategic partner for this client since 2001, a
partnership that has yielded the highest published consumer satisfaction
ratings for more than three years, including the Associacao Brasileira de
Teleservicos Best Services in Customer Care award in 2005. Under the new
four-year agreement, TeleTech will support customers in the client's foods and
ice cream division, in addition to programs currently in place for home,
personal care, and health and beauty. TeleTech will provide multichannel
services that include back-office support and fulfillment.
"We value our longtime relationship with this consumer products leader,"
said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "We
look forward to supporting the foods and ice cream division with the same
customer management best practices and quality scope of services as we have
for other divisions over the years. We are proud to continue to grow and
expand our relationship with this important client," said Tuchman.
TeleTech, a leader in serving the consumer products industry, brings
together advanced technologies and human capital to deliver superior return on
investment to clients through high-value, innovative solutions. TeleTech
assists clients with agility and growth by transforming their infrastructure
and business processes to optimize existing assets, lower costs, and provide
new revenue streams. In addition to consumer products clients, TeleTech
provides configurable solutions across five other industries.
ABOUT TELETECH
TeleTech is a leading global business process outsourcing (BPO) company
that provides a full range of front-to-back office outsourced solutions
including e-commerce, professional sales, customer management,
transaction-based processing, and database marketing services. TeleTech's
comprehensive solutions include fully managed, OnDemand services including
infrastructure, software, and business intelligence. TeleTech's ability to
deliver innovative solutions globally over a centralized and standardized
delivery platform ensures a high quality, consistent customer experience
enabling clients to increase revenue, improve profitability, and develop
stronger customer relationships around the world. TeleTech is a valued
partner for clients that include Global 1000 businesses and governments.
Approximately 60 percent of TeleTech's revenue is generated internationally
with services offered from nearly every continent on the globe. For
additional information, visit www.teletech.com.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results, performance,
or achievements to be materially different from any future results,
performance, or achievements expressed or implied by the forward-looking
statements. All statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In accordance
with the Private Securities Litigation Reform Act of 1995, following are
important factors that could cause our actual results to differ materially
from those expressed or implied by such forward-looking statements, including
but not limited to the following: our belief that we are continuing to see
strong demand for our services and that sales cycles are shortening; risks
associated with successfully integrating Direct Alliance Corporation ("DAC")
and achieving anticipated future revenue growth, profitability, and synergies;
estimated revenue from new, renewed, and expanded client business as volumes
may not materialize as forecasted or be sufficient to achieve our Business
Outlook; achieving expected profit improvement in our International Business
Process Outsourcing ("BPO") operations; the ability to close and ramp new
business opportunities that are currently being pursued or that are in the
final stages with existing clients and potential clients in order to achieve
our Business Outlook; our ability to execute our growth plans, including sales
of new products (such as TeleTech On Demand(TM); our ability to achieve our
year-end 2006 and 2007 financial goals and targeted cost reductions set forth
in our Business Outlook; the possibility of our Database Marketing and
Consulting segment not increasing revenue, lowering costs, or returning to
profitability resulting in an impairment of its $13 million of Goodwill; the
possibility of lower revenue or price pressure from our clients experiencing a
business downturn or merger in their business; greater than anticipated
competition in the BPO and customer management market, causing adverse pricing
and more stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers' concerns or adverse
publicity regarding our clients' products; our ability to find cost effective
locations, obtain favorable lease terms, and build or retrofit facilities in a
timely and economic manner; risks associated with business interruption due to
weather, pandemic or terrorist-related events; risks associated with
attracting and retaining cost-effective labor at our customer management
centers; the possibility of additional asset impairments and restructuring
charges; risks associated with changes in foreign currency exchange rates;
economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting
bodies; and new legislation or government regulation that impacts the BPO and
customer management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Quarterly Report on Form 10-Q for the
quarter ended June 30, 2006, and the Annual Report on Form 10-K for the year
ended December 31, 2005, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
Investor Relations
Karen Breen
+1-303-397-8592
Public
Relations
KC Higgins
+1-303-434-8163
Both of TeleTech Holdings, Inc.
