Partnership Now Includes Technical Support and Strategic Business Services
Through 2008
ENGLEWOOD, Colo., June 21 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global business process outsourcing (BPO) provider,
today announced that a current broadband communications client has
significantly expanded its strategic agreement with TeleTech to provide repair,
billing and technical support to the client's growing customer base.
The client, a Fortune 500 communications services provider, first began
working with TeleTech in December 2002 and the business has continued to grow
since that time. The annual estimated revenue from this increase in business
was previously included in TeleTech's first quarter press release in May.
Under the expanded agreement, TeleTech will augment its current support of
inbound billing and repair inquiries for customers nationwide using its global
best practices across multiple sites. In addition, TeleTech will now offer
advanced technical support to the client's high-speed data customers,
providing a new level of flexibility, scalability and growth.
"We value our longstanding relationship with this communications client
and remain committed to its continued success as a broadband leader," said Ken
Tuchman, chairman and chief executive officer at TeleTech. "Our suite of
diversified offerings and our ability to handle both front and back office
outsourcing needs make us an ideal partner for an industry veteran like this
one. We are proud that the client recognizes our commitment to customer
management best practices and this expanded scope of services is a testament
to that commitment," said Tuchman.
TeleTech, a leader in serving the communications services industry, brings
together advanced technologies and human capital to deliver superior return on
investment to clients through high-value, innovative solutions. TeleTech
assists clients with agility and growth by transforming their infrastructure
and business processes to optimize existing assets, lower costs, and provide
new revenue streams. In addition to communications clients, TeleTech provides
configurable solutions across five other industries.
About TeleTech:
TeleTech is a leading global business process outsourcing (BPO) company
that provides a full range of front-to-back office outsourced solutions
including customer management, transaction-based processing, and database
marketing services. TeleTech's comprehensive solutions include fully managed,
OnDemand services including infrastructure, software, and business
intelligence. TeleTech's ability to deliver innovative solutions globally
over a centralized and standardized delivery platform ensures a high quality,
consistent customer experience enabling clients to increase revenue, improve
profitability, and develop stronger customer relationships around the world.
TeleTech is a valued partner for clients that include Global 1000 businesses
and governments. Nearly 60 percent of TeleTech's revenue is generated
internationally with services offered in 150 languages from nearly every
continent on the globe. For additional information, visit www.TeleTech.com.
Forward-looking Statements:
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results,
performance, or achievements to be materially different from any future
results, performance, or achievements expressed or implied by the
forward-looking statements. All statements not based on historical fact are
forward-looking statements that involve substantial risks and uncertainties.
In accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results to differ
materially from those expressed or implied by such forward-looking statements,
including but not limited to the following: our belief that we are continuing
to see strong demand for our services; estimated revenue from new, renewed,
and expanded client business as volumes may not materialize as forecasted or
be sufficient to achieve our Business Outlook; achieving expected profit
improvement in our International Customer Management operations; the ability
to close and ramp new business opportunities that are currently being pursued
with existing clients and potential clients in order to achieve our Business
Outlook; our ability to execute our growth plans, including sales of new
products (such as TeleTech On Demand(TM) and TeleTech In Culture(TM)); our
ability to achieve our year-end 2006 and 2007 financial goals and targeted
cost reductions set forth in our Business Outlook; the possibility of our
Database Marketing and Consulting segment not increasing revenue, lowering
costs, or returning to profitability; the possibility of lower revenue or
price pressure from our clients experiencing a downturn or merger in their
business; greater than anticipated competition in the Business Process
Outsourcing ("BPO") and customer management market, causing adverse pricing
and more stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers' concerns or adverse
publicity regarding our clients' products; our ability to find cost effective
locations, obtain favorable lease terms, and build or retrofit facilities in a
timely and economic manner; risks associated with business interruption due to
weather or terrorist-related events; risks associated with attracting and
retaining cost-effective labor at our customer management centers; the
possibility of additional asset impairments and restructuring charges; risks
associated with changes in foreign currency exchange rates; economic or
political changes affecting the countries in which we operate; changes in
accounting policies and practices promulgated by standard setting bodies; and
new legislation or government regulation that impacts the BPO and customer
management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Quarterly Report on Form 10-Q for the
quarter ended March 31, 2006, and the Annual Report on Form 10-K for the year
ended December 31, 2005, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
Investor Relations
Karen Breen
+1-303-397-8592
Marketing
Amy Claire Wild
+1-303-397-8450
Both of TeleTech Holdings, Inc.
