Partnership Includes Strategic Support Through 2009
ENGLEWOOD, Colo., Dec. 12 /PRNewswire-FirstCall/ -- TeleTech Holdings,
Inc. (Nasdaq: TTEC), a leading global business process outsourcing (BPO)
provider, today announced that a current business services client has
significantly expanded its strategic agreement with TeleTech to provide
customer management and digital subscriber line (DSL) support to a key segment
of the client's customer base.
The client, a Fortune 500 business services provider, first began working
with TeleTech in 2002 and the business has continued to grow since that time.
Under the expanded three-year agreement, valued at more than $100 million,
TeleTech will continue its current support of inbound DSL inquiries for
customers nationwide. In addition, TeleTech will also offer lifecycle
customer management services, in Spanish and English, using its global best
practices across multiple near-shore and offshore sites.
"We value our longstanding relationship with this business services client
and remain committed to its continued success with its broadband accounts,"
said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "We
are proud that the client recognizes our commitment to customer management
best practices and this expanded scope of services is a testament to that
commitment."
TeleTech, a leader in serving the business services industry, brings
together advanced technologies and human capital to deliver superior return on
investment to clients through high-value, innovative solutions. TeleTech
assists clients with agility and growth by transforming their infrastructure
and business processes to optimize existing assets, lower costs, and provide
new revenue streams. In addition to business services clients, TeleTech
provides configurable solutions across five other industries.
About TeleTech:
TeleTech is a leading global business process outsourcing (BPO) company
that provides a full range of front-to-back office outsourced solutions
including e-commerce, professional sales, customer management,
transaction-based processing, and database marketing services. TeleTech's
comprehensive solutions include fully managed, OnDemand services including
infrastructure, software, and business intelligence. TeleTech's ability to
deliver innovative solutions globally over a centralized and standardized
delivery platform ensures a high quality, consistent customer experience
enabling clients to increase revenue, improve profitability, and develop
stronger customer relationships around the world. TeleTech is a valued
partner for clients that include Global 1000 businesses and governments.
Nearly 65 percent of TeleTech's revenue is generated internationally with
services offered from nearly every continent on the globe. For additional
information, visit www.teletech.com.
Forward-looking Statements:
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results,
performance, or achievements to be materially different from any future
results, performance, or achievements expressed or implied by the
forward-looking statements. All statements not based on historical fact are
forward-looking statements that involve substantial risks and uncertainties.
In accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results to differ
materially from those expressed or implied by such forward-looking statements,
including but not limited to the following: our belief that we are continuing
to see strong demand for our services and that sales cycles are shortening;
risks associated with successfully integrating Direct Alliance Corporation
("DAC") which we recently acquired and achieving anticipated future revenue
growth, profitability, and synergies; estimated revenue from new, renewed, and
expanded client business as volumes may not materialize as forecasted or be
sufficient to achieve our Business Outlook; achieving continued profit
improvement in our International Business Process Outsourcing ("BPO")
operations; the ability to close and ramp new business opportunities that are
currently being pursued or that are in the final stages with existing and/or
potential clients in order to achieve our Business Outlook; our ability to
execute our growth plans, including sales of new products (such as TeleTech On
Demand(TM)); our ability to achieve our year-end 2006 and 2007 financial
goals, including those set forth in our Business Outlook; the possibility of
our Database Marketing and Consulting segment not increasing revenue, lowering
costs, or returning to profitability resulting in an impairment of its
$13 million of Goodwill; the possibility of lower revenue or price pressure
from our clients experiencing a business downturn or merger in their business;
greater than anticipated competition in the BPO and customer management
market, causing adverse pricing and more stringent contractual terms; risks
associated with losing or not renewing client relationships, particularly
large client agreements, or early termination of a client agreement; the risk
of losing clients due to consolidation in the industries we serve; consumers'
concerns or adverse publicity regarding our clients' products; our ability to
find cost effective locations, obtain favorable lease terms, and build or
retrofit facilities in a timely and economic manner; risks associated with
business interruption due to weather, pandemic or terrorist-related events;
risks associated with attracting and retaining cost-effective labor at our
customer management centers; the possibility of additional asset impairments
and restructuring charges; risks associated with changes in foreign currency
exchange rates; economic or political changes affecting the countries in which
we operate; changes in accounting policies and practices promulgated by
standard setting bodies; and new legislation or government regulation that
impacts the BPO and customer management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Quarterly Report on Form 10-Q for the
quarter ended September 30, 2006, and the Annual Report on Form 10-K for the
year ended December 31, 2005, for a detailed discussion of factors discussed
above and other important factors that may impact the Company's business,
results of operations, financial condition, and cash flows. The Company
assumes no obligation to update its forward-looking statements to reflect
actual results or changes in factors affecting such forward-looking
statements.
CONTACT:
Investor Relations
Karen Breen
+1-303-397-8592
Public
Relations
KC Higgins
+1-303-434-8163
Both of TeleTech Holdings, Inc.
