New Facility to Support Growing Need for Onshore and Near-Shore Business
Process Outsourcing
ENGLEWOOD, Colo., July 25 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global business process outsourcing (BPO) provider,
today announced the opening of a new customer management center (CMC) in
Guadalajara, Mexico, to serve clients seeking onshore and near-shore BPO
support. The new facility is TeleTech's third in Mexico.
TeleTech first expanded operations into Mexico in 1997 and has continued
to invest in the country since that time. Augmenting operations currently in
place in Mexico City and Leon, the Guadalajara CMC will house 1000
workstations for clients requiring English or bilingual program support. The
facility is conveniently located in Parque Industrial Tecnologico II, an area
close to major transportation lines in addition to well-known university
campuses. Upon placing client programs in the center, the new Guadalajara
location could increase TeleTech's Mexican workforce to more than 3300
full-time positions. The company will also continue working with other cities
throughout Mexico to find suitable locations for further expansion.
"Expanding to Guadalajara is a logical next step in our multishore
diversification strategy," said Brian Delaney, executive vice president of
global service delivery for TeleTech. "We have a broad base of clients
seeking multiple levels of BPO support, and Guadalajara allows us to offer
expanded services in a near-shore location to our rapidly growing client
base."
"We are thrilled that TeleTech has chosen Guadalajara as part of its
global expansion plan," said Jorge Eduardo Ramirez Velasco, Mexico's general
director of investment and business development. "Our educated, motivated
workforce and the proximity of the site to local universities and main
transportation routes make it an ideal partner for the Guadalajaran community.
We look forward to working with TeleTech to build a reputation for strong BPO
proficiency in Mexico's Western-Pacific region."
TeleTech is currently in discussion with multiple North America-based
clients interested in utilizing the Guadalajara facility. The site build-out
is scheduled for completion in September, and the company expects to begin
staffing there in the fourth quarter of 2006.
"Given our robust new business pipeline, we are confident that we can
quickly fill the Guadalajara CMC with profitable business," said Delaney.
About TeleTech:
TeleTech is a leading global business process outsourcing (BPO) company
that provides a full range of front-to-back office outsourced solutions
including customer management, transaction-based processing, and database
marketing services. TeleTech's comprehensive solutions include fully managed,
OnDemand services including infrastructure, software, and business
intelligence. TeleTech's ability to deliver innovative solutions globally
over a centralized and standardized delivery platform ensures a high quality,
consistent customer experience enabling clients to increase revenue, improve
profitability, and develop stronger customer relationships around the world.
TeleTech is a valued partner for clients that include Global 1000 businesses
and governments. Nearly 60 percent of TeleTech's revenue is generated
internationally with services offered in 150 languages from nearly every
continent on the globe. For additional information, visit www.TeleTech.com.
Forward-looking Statements:
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results,
performance, or achievements to be materially different from any future
results, performance, or achievements expressed or implied by the
forward-looking statements. All statements not based on historical fact are
forward-looking statements that involve substantial risks and uncertainties.
In accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results to differ
materially from those expressed or implied by such forward-looking statements,
including but not limited to the following: estimated revenue from new,
renewed, and expanded client business as volumes may not materialize as
forecasted or be sufficient to achieve our Business Outlook; our ability to
successfully integrate the acquisition of Direct Alliance Corporation and
create meaningful growth opportunities for the combined businesses; our belief
that the Direct Alliance acquisition will be slightly accretive to GAAP
earnings during the first 12 months of combined operations; our belief that we
are continuing to see strong demand for our services; achieving expected
profit improvement in our International Customer Management operations; the
ability to close and ramp new business opportunities that are currently being
pursued with existing clients and potential clients in order to achieve our
Business Outlook; our ability to execute our growth plans, including sales of
new products (such as TeleTech On Demand(TM)); our ability to achieve our
year-end 2006 and 2007 financial goals and targeted cost reductions set forth
in our Business Outlook; the possibility of our Database Marketing and
Consulting segment not increasing revenue, lowering costs, or returning to
profitability; the possibility of lower revenue or price pressure from our
clients experiencing a downturn or merger in their business; greater than
anticipated competition in the Business Process Outsourcing ("BPO") and
customer management market, causing adverse pricing and more stringent
contractual terms; risks associated with losing or not renewing client
relationships, particularly large client agreements, or early termination of a
client agreement; the risk of losing clients due to consolidation in the
industries we serve; consumers' concerns or adverse publicity regarding our
clients' products; our ability to find cost effective locations, obtain
favorable lease terms, and build or retrofit facilities in a timely and
economic manner; risks associated with business interruption due to weather or
terrorist-related events; risks associated with attracting and retaining
cost-effective labor at our customer management centers; the possibility of
additional asset impairments and restructuring charges; risks associated with
changes in foreign currency exchange rates; economic or political changes
affecting the countries in which we operate; changes in accounting policies
and practices promulgated by standard setting bodies; and new legislation or
government regulation that impacts the BPO and customer management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Quarterly Report on Form 10-Q for the
quarter ended March 31, 2006, and the Annual Report on Form 10-K for the year
ended December 31, 2005, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
Investors
Karen Breen
Investor Relations
+1-303-397-8592
Media
KC Higgins, Public Relations
+1-303-397-8325
Both of TeleTech Holdings,
Inc.
