TeleTech Expands Into Guadalajara, Mexico

New Facility to Support Growing Need for Onshore and Near-Shore Business Process Outsourcing

ENGLEWOOD, Colo., July 25 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global business process outsourcing (BPO) provider, today announced the opening of a new customer management center (CMC) in Guadalajara, Mexico, to serve clients seeking onshore and near-shore BPO support. The new facility is TeleTech's third in Mexico.

TeleTech first expanded operations into Mexico in 1997 and has continued to invest in the country since that time. Augmenting operations currently in place in Mexico City and Leon, the Guadalajara CMC will house 1000 workstations for clients requiring English or bilingual program support. The facility is conveniently located in Parque Industrial Tecnologico II, an area close to major transportation lines in addition to well-known university campuses. Upon placing client programs in the center, the new Guadalajara location could increase TeleTech's Mexican workforce to more than 3300 full-time positions. The company will also continue working with other cities throughout Mexico to find suitable locations for further expansion.

"Expanding to Guadalajara is a logical next step in our multishore diversification strategy," said Brian Delaney, executive vice president of global service delivery for TeleTech. "We have a broad base of clients seeking multiple levels of BPO support, and Guadalajara allows us to offer expanded services in a near-shore location to our rapidly growing client base."

"We are thrilled that TeleTech has chosen Guadalajara as part of its global expansion plan," said Jorge Eduardo Ramirez Velasco, Mexico's general director of investment and business development. "Our educated, motivated workforce and the proximity of the site to local universities and main transportation routes make it an ideal partner for the Guadalajaran community. We look forward to working with TeleTech to build a reputation for strong BPO proficiency in Mexico's Western-Pacific region."

TeleTech is currently in discussion with multiple North America-based clients interested in utilizing the Guadalajara facility. The site build-out is scheduled for completion in September, and the company expects to begin staffing there in the fourth quarter of 2006.

"Given our robust new business pipeline, we are confident that we can quickly fill the Guadalajara CMC with profitable business," said Delaney.

About TeleTech:

TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front-to-back office outsourced solutions including customer management, transaction-based processing, and database marketing services. TeleTech's comprehensive solutions include fully managed, OnDemand services including infrastructure, software, and business intelligence. TeleTech's ability to deliver innovative solutions globally over a centralized and standardized delivery platform ensures a high quality, consistent customer experience enabling clients to increase revenue, improve profitability, and develop stronger customer relationships around the world. TeleTech is a valued partner for clients that include Global 1000 businesses and governments. Nearly 60 percent of TeleTech's revenue is generated internationally with services offered in 150 languages from nearly every continent on the globe. For additional information, visit

Forward-looking Statements:

This press release may contain certain forward-looking statements that involve risks and uncertainties. The projections and statements contained in these forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: estimated revenue from new, renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient to achieve our Business Outlook; our ability to successfully integrate the acquisition of Direct Alliance Corporation and create meaningful growth opportunities for the combined businesses; our belief that the Direct Alliance acquisition will be slightly accretive to GAAP earnings during the first 12 months of combined operations; our belief that we are continuing to see strong demand for our services; achieving expected profit improvement in our International Customer Management operations; the ability to close and ramp new business opportunities that are currently being pursued with existing clients and potential clients in order to achieve our Business Outlook; our ability to execute our growth plans, including sales of new products (such as TeleTech On Demand(TM)); our ability to achieve our year-end 2006 and 2007 financial goals and targeted cost reductions set forth in our Business Outlook; the possibility of our Database Marketing and Consulting segment not increasing revenue, lowering costs, or returning to profitability; the possibility of lower revenue or price pressure from our clients experiencing a downturn or merger in their business; greater than anticipated competition in the Business Process Outsourcing ("BPO") and customer management market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers' concerns or adverse publicity regarding our clients' products; our ability to find cost effective locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather or terrorist-related events; risks associated with attracting and retaining cost-effective labor at our customer management centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; economic or political changes affecting the countries in which we operate; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that impacts the BPO and customer management industry.

Please refer to the Company's filings with the Securities and Exchange Commission, including the Company's Quarterly Report on Form 10-Q for the quarter ended March 31, 2006, and the Annual Report on Form 10-K for the year ended December 31, 2005, for a detailed discussion of factors discussed above and other important factors that may impact the Company's business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.

Karen Breen
Investor Relations

KC Higgins, Public Relations
Both of TeleTech Holdings, Inc.