New Programs Include Rewards, International, and Back-Office Support
ENGLEWOOD, Colo., Aug. 29 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global business process outsourcing (BPO) provider,
today announced that it has expanded its agreement with one of the world's
largest international carriers to provide rewards and payroll support.
Under the expanded agreement, TeleTech will provide the client with a
multisite solution that includes international reservations, sales solutions
for corporate travel departments and agencies, and rewards services. TeleTech
will also provide back-office support for expense reporting, payroll
exceptions, workforce priority handling, and recurrent training scheduling.
"We are pleased to grow our partnership with one of the world's best-known
airlines," said Kenneth Tuchman, chairman and chief executive officer of
TeleTech. "The expansion of another global brand in our travel and
hospitality portfolio speaks to our versatility and expertise in this industry.
We will continue building front- and back-office solutions that can scale
quickly anywhere in the world to help this client maintain brand recognition
and customer loyalty."
TeleTech, a pioneer in serving the airline industry, brings together
advanced technologies and human capital to deliver superior return on
investment to clients through high-value, innovative solutions. TeleTech
assists clients with agility and growth by transforming their infrastructure
and business processes to optimize existing assets, lower costs, and provide
new revenue streams. In addition to travel and hospitality clients, TeleTech
provides configurable solutions across five other industries.
About TeleTech
TeleTech is a leading global business process outsourcing (BPO) company
that provides a full range of front-to-back office outsourced solutions
including e-commerce, professional sales, customer management,
transaction-based processing, and database marketing services. TeleTech's
comprehensive solutions include fully managed, OnDemand services including
infrastructure, software, and business intelligence. TeleTech's ability to
deliver innovative solutions globally over a centralized and standardized
delivery platform ensures a high quality, consistent customer experience
enabling clients to increase revenue, improve profitability, and develop
stronger customer relationships around the world. TeleTech is a valued
partner for clients that include Global 1000 businesses and governments.
Approximately 60 percent of TeleTech's revenue is generated internationally
with services offered from nearly every continent on the globe. For
additional information, visit www.teletech.com.
Forward-looking Statements:
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results, performance,
or achievements to be materially different from any future results,
performance, or achievements expressed or implied by the forward-looking
statements. All statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In accordance
with the Private Securities Litigation Reform Act of 1995, following are
important factors that could cause our actual results to differ materially
from those expressed or implied by such forward-looking statements, including
but not limited to the following: our belief that we are continuing to see
strong demand for our services and that sales cycles are shortening; risks
associated with successfully integrating Direct Alliance Corporation ("DAC")
and achieving anticipated future revenue growth, profitability, and synergies;
estimated revenue from new, renewed, and expanded client business as volumes
may not materialize as forecasted or be sufficient to achieve our Business
Outlook; achieving expected profit improvement in our International Business
Process Outsourcing ("BPO") operations; the ability to close and ramp new
business opportunities that are currently being pursued or that are in the
final stages with existing clients and potential clients in order to achieve
our Business Outlook; our ability to execute our growth plans, including sales
of new products (such as TeleTech On Demand(TM)); our ability to achieve our
year-end 2006 and 2007 financial goals and targeted cost reductions set forth
in our Business Outlook; the possibility of our Database Marketing and
Consulting segment not increasing revenue, lowering costs, or returning to
profitability resulting in an impairment of its $13 million of Goodwill; the
possibility of lower revenue or price pressure from our clients experiencing a
business downturn or merger in their business; greater than anticipated
competition in the BPO and customer management market, causing adverse pricing
and more stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers' concerns or adverse
publicity regarding our clients' products; our ability to find cost effective
locations, obtain favorable lease terms, and build or retrofit facilities in a
timely and economic manner; risks associated with business interruption due to
weather, pandemic or terrorist-related events; risks associated with
attracting and retaining cost-effective labor at our customer management
centers; the possibility of additional asset impairments and restructuring
charges; risks associated with changes in foreign currency exchange rates;
economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting
bodies; and new legislation or government regulation that impacts the BPO and
customer management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Quarterly Report on Form 10-Q for the
quarter ended June 30, 2006, and the Annual Report on Form 10-K for the year
ended December 31, 2005, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
Investors
Karen Breen
Investor Relations
+1-303-397-8592
Media
KC Higgins
Public Relations
+1-303-434-8163
Both of TeleTech
Holdings, Inc.
