Blended Model Helps New Client Maximize Customer Loyalty
ENGLEWOOD, Colo., Sept. 5 /PRNewswire-FirstCall/ -- TeleTech Holdings,
Inc. (Nasdaq: TTEC), a leading global business process outsourcing (BPO)
provider, today announced that it has signed an agreement to support inbound
and contract sales activities for a top-10 worldwide retailer of business
products.
Under the agreement, TeleTech will use its global facilities to provide
sales and loyalty services. The client will leverage TeleTech's centralized
technology platform, leading quality best practices, and advanced reporting
features. These tools will enable the client to achieve the highest levels of
customer loyalty and to maintain consistent, superior service levels while
analyzing market dynamics and trends more effectively.
"Our client is clearly committed to building a unique customer experience,
and TeleTech is supporting that commitment by providing a complex, tailored
solution around a multisite offering," said Kenneth Tuchman, chairman and
chief executive officer of TeleTech. "Our award-winning global operations
allow us to deliver emotive customer experiences and integrated service
offerings that maximize customer and brand loyalty."
TeleTech, a leader in serving global retailers, brings together advanced
technologies and human capital to deliver superior return on investment to
clients through high-value, innovative solutions. TeleTech assists clients
with agility and growth by transforming their infrastructure and business
processes to optimize existing assets, lower costs, and provide new revenue
streams. In addition to retail clients, TeleTech provides configurable
solutions across five other industries.
About TeleTech
TeleTech is a leading global business process outsourcing (BPO) company
that provides a full range of front-to-back office outsourced solutions
including e-commerce, professional sales, customer management, transaction-
based processing, and database marketing services. TeleTech's comprehensive
solutions include fully managed, OnDemand services including infrastructure,
software, and business intelligence. TeleTech's ability to deliver innovative
solutions globally over a centralized and standardized delivery platform
ensures a high quality, consistent customer experience enabling clients to
increase revenue, improve profitability, and develop stronger customer
relationships around the world. TeleTech is a valued partner for clients that
include Global 1000 businesses and governments. Approximately 60 percent of
TeleTech's revenue is generated internationally with services offered from
nearly every continent on the globe. For additional information, visit
www.teletech.com.
Forward-looking Statements:
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results,
performance, or achievements to be materially different from any future
results, performance, or achievements expressed or implied by the forward-
looking statements. All statements not based on historical fact are forward-
looking statements that involve substantial risks and uncertainties. In
accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results to differ
materially from those expressed or implied by such forward-looking statements,
including but not limited to the following: our belief that we are continuing
to see strong demand for our services and that sales cycles are shortening;
risks associated with successfully integrating Direct Alliance Corporation
("DAC") and achieving anticipated future revenue growth, profitability, and
synergies; estimated revenue from new, renewed, and expanded client business
as volumes may not materialize as forecasted or be sufficient to achieve our
Business Outlook; achieving expected profit improvement in our International
Business Process Outsourcing ("BPO") operations; the ability to close and ramp
new business opportunities that are currently being pursued or that are in the
final stages with existing clients and potential clients in order to achieve
our Business Outlook; our ability to execute our growth plans, including sales
of new products (such as TeleTech On Demand(TM)); our ability to achieve our
year-end 2006 and 2007 financial goals and targeted cost reductions set forth
in our Business Outlook; the possibility of our Database Marketing and
Consulting segment not increasing revenue, lowering costs, or returning to
profitability resulting in an impairment of its $13 million of Goodwill; the
possibility of lower revenue or price pressure from our clients experiencing a
business downturn or merger in their business; greater than anticipated
competition in the BPO and customer management market, causing adverse pricing
and more stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers' concerns or adverse
publicity regarding our clients' products; our ability to find cost effective
locations, obtain favorable lease terms, and build or retrofit facilities in a
timely and economic manner; risks associated with business interruption due to
weather, pandemic or terrorist-related events; risks associated with
attracting and retaining cost-effective labor at our customer management
centers; the possibility of additional asset impairments and restructuring
charges; risks associated with changes in foreign currency exchange rates;
economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting
bodies; and new legislation or government regulation that impacts the BPO and
customer management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Quarterly Report on Form 10-Q for the
quarter ended June 30, 2006, and the Annual Report on Form 10-K for the year
ended December 31, 2005, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
Investors
Karen Breen
Investor Relations
+1-303-397-8592
Media
KC Higgins
Public Relations
+1-303-434-8163
Both of TeleTech
Holdings, Inc.
