New Program to Target Mid-Market Enterprises
ENGLEWOOD, Colo., Aug. 9 /PRNewswire-FirstCall/ -- Direct Alliance
Corporation, a wholly-owned subsidiary of TeleTech Holdings, Inc.
(Nasdaq: TTEC), today announced that a top-five enterprise resource planning
(ERP) software provider has chosen Direct Alliance to provide business process
outsourcing (BPO) services to the client's mid-market organizations.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050404/LAM124LOGO)
The client, a Global 100 company, has signed a multiyear agreement with
Direct Alliance for direct sales services that target businesses with
$50 million to $1.5 billion in annual revenue. Direct Alliance will provide a
turnkey solution, offering the client a cost-effective lead-generation
solution to this important segment of its client base.
"The client chose Direct Alliance because of our experience in software
direct sales, our proven account management expertise, and our consultative
management team," said James Kebert, president of Direct Alliance Corporation.
"As a leader in ERP software, it was important for the client to partner with
a company that could build a relationship-based sales model for its mid-market
audience. We offer this client the same expertise and results we have been
providing to other clients for more than 13 years."
Direct Alliance Corporation, a leader in providing business process
outsourcing solutions in the technology industry, brings together advanced
technologies and direct sales expertise to assist clients with agility and
growth by transforming their business processes to optimize existing assets,
lower costs, and provide new revenue streams. In addition to software
clients, Direct Alliance provides configurable solutions across other
industries, including computing systems, consumer electronics and office
automation.
About Direct Alliance Corporation:
Direct Alliance creates custom business process outsourcing solutions for
clients who sell their products either directly or through channel sales
partners. Utilizing its proprietary technology, infrastructure and processes,
Direct Alliance manages analytics, direct marketing, sales, financial
services, logistics and supply chain management for its clients. These
services enable manufacturers of brand-name products to sell directly to
customers and support existing indirect sales channels in a cost-effective and
timely manner. Founded in 1993, Direct Alliance employs more than 700 people
in its Tempe, Arizona, headquarters. Direct Alliance is a wholly owned
subsidiary of TeleTech Holdings, Inc. (Nasdaq: TTEC). For additional
information about Direct Alliance Corporation, visit www.directalliance.com.
Forward-Looking Statements:
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results,
performance, or achievements to be materially different from any future
results, performance, or achievements expressed or implied by the
forward-looking statements. All statements not based on historical fact are
forward-looking statements that involve substantial risks and uncertainties.
In accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results to differ
materially from those expressed or implied by such forward-looking statements,
including but not limited to the following: estimated revenue from new,
renewed, and expanded client business as volumes may not materialize as
forecasted or be sufficient to achieve our Business Outlook; our ability to
successfully integrate the acquisition of Direct Alliance Corporation and
create meaningful growth opportunities for the combined businesses; our belief
that the Direct Alliance acquisition will be slightly accretive to GAAP
earnings during the first 12 months of combined operations; our belief that we
are continuing to see strong demand for our services; achieving expected
profit improvement in our International Customer Management operations; the
ability to close and ramp new business opportunities that are currently being
pursued with existing clients and potential clients in order to achieve our
Business Outlook; our ability to execute our growth plans, including sales of
new products (such as TeleTech On Demand(TM); our ability to achieve our
year-end 2006 and 2007 financial goals and targeted cost reductions set forth
in our Business Outlook; the possibility of our Database Marketing and
Consulting segment not increasing revenue, lowering costs, or returning to
profitability; the possibility of lower revenue or price pressure from our
clients experiencing a downturn or merger in their business; greater than
anticipated competition in the Business Process Outsourcing ("BPO") and
customer management market, causing adverse pricing and more stringent
contractual terms; risks associated with losing or not renewing client
relationships, particularly large client agreements, or early termination of a
client agreement; the risk of losing clients due to consolidation in the
industries we serve; consumers' concerns or adverse publicity regarding our
clients' products; our ability to find cost effective locations, obtain
favorable lease terms, and build or retrofit facilities in a timely and
economic manner; risks associated with business interruption due to weather or
terrorist-related events; risks associated with attracting and retaining
cost-effective labor at our customer management centers; the possibility of
additional asset impairments and restructuring charges; risks associated with
changes in foreign currency exchange rates; economic or political changes
affecting the countries in which we operate; changes in accounting policies
and practices promulgated by standard setting bodies; and new legislation or
government regulation that impacts the BPO and customer management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Quarterly Report on Form 10-Q for the
quarter ended June 30, 2006, and the Annual Report on Form 10-K for the year
ended December 31, 2005, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
Investors
Karen Breen
Investor Relations
+1-303-397-8592
Media, KC Higgins
Public Relations
+1-303-397-8325
Both of TeleTech
Holdings, Inc.
