DENVER, June 2, 2005 /PRNewswire-FirstCall via COMTEX/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a global provider of customer management and business process
outsourcing (BPO) services announced that Technology Marketing Corporation's
(TMC(R)) Customer Interaction Solutions(R) magazine (www.cismag.com) has named
TeleTech as a recipient of a 2005 IP Contact Center Technology Pioneer Award
for its Intelligent Systems On Demand(TM) suite of innovative infrastructure
elements and contact center applications.
The Intelligent Systems On Demand(TM) tools and services can be deployed
by businesses that choose to contract out their customer service operations or
keep them internally. It gives companies the flexibility to purchase the
specific elements, technology, and offerings in a hosted "rented"
infrastructure model. This allows clients to scale seats up or down based on
seasonal growth or other specific business needs.
New this year, the IP Contact Center Technology Pioneer Award recognizes
companies that have created a successful IP contact center product or service
that is truly innovative. TeleTech demonstrated to the editors of Customer
Interaction Solutions that its product is both innovative and a leader in the
burgeoning IP contact center industry. Also, TeleTech has proven its product
is of high quality and is superior in its application.
"TMC realizes that technology is the key to the success of any call
center, and we have been covering call center technology since 1982. This is
why TMC is offering this awards program, so we can judge the 'best of the
best' in IP contact center technology," said Nadji Tehrani, Executive Group
Publisher and Editor-in-Chief of Customer Interaction Solutions.
"We thank Customer Interaction Solutions Magazine for the IP Contact
Center Technology Pioneer Award honoring Intelligent Systems On Demand(TM),"
said Kamalesh Dwivedi, chief information officer, TeleTech. "TeleTech is the
first contact center outsourcer to launch such a service to the market and our
client companies continue to benefit from TeleTech's development of advanced
technology supported by a unified global infrastructure."
Technology Marketing Corporation (TMC) publishes two print magazines:
Customer Interaction Solutions, and Internet Telephony; five digital
publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP
Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA
Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the
first publisher to test new products in its own on-site laboratories, TMC
Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer
Conference, Speech-World Conference, IP Contact Center Summit and The Global
Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical
online newsletters. For more information about TMC, visit its Web site at
TeleTech is a global business services company that provides a full range
of front- to back-office solutions including customer management, BPO,
database marketing, and outsourced services to measurably enhance clients'
core customer management processes. TeleTech's ability to create innovative
strategies, combined with its global technology platform and delivery
infrastructure, helps clients increase revenue, lower costs, and retain their
customers around the world. TeleTech's products and services, standardized
processes, and recognized capabilities to implement complex global projects
make the Company a valued partner for clients that include Global 1000
businesses and governments. TeleTech partners with clients to offer 150
languages, through its more than 32,000 employees, in 17 countries. For
additional information, visit www.TeleTech.com.
This press release may contain certain forward-looking statements relating
to future results. The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking statements. These forward-looking
statements are subject to risks and uncertainties that may cause TeleTech's
and its subsidiaries' actual results to differ materially from those expressed
or implied by such forward-looking statements, including but not limited to
the following: the ability for the Company to execute its growth plans and to
achieve its three-year financial goals and targeted cost reductions; the
Company's ability to increase profitability via the globalization of its North
American best operating practices; the ability to successfully launch and
generate revenue from new product introductions; the estimated revenue
associated with new or renewed client agreements; the possibility of the
Company's Database Marketing and Consulting segment not returning to historic
levels of profitability; the ability of the Company to fund its future growth
initiatives; greater than anticipated competition in the customer care market,
causing adverse pricing and more stringent contractual terms; risks associated
with losing or not renewing significant client relationships, or early
termination of a client agreement; the Company's ability to close new business
and fill excess capacity; consumers' concerns or adverse publicity regarding
the products of the Company's clients; higher than anticipated start-up costs
or lead times associated with new ventures or business in new markets;
execution risks associated with performance-based pricing metrics in certain
client agreements; the Company's ability to find cost effective locations,
obtain favorable lease terms, and build or retrofit facilities in a timely and
economic manner; risks associated with business interruption due to weather-
related events; risks associated with attracting and retaining cost-effective
labor at the Company's customer management centers; the possibility of
additional asset impairments and restructuring charges; risks associated with
changes in foreign currency exchange rates; economic or political changes
affecting the countries in which the Company operates; changes in accounting
policies and practices promulgated by standard setting bodies; and, new
legislation or government regulation that impacts the customer care industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Annual Report on Form 10-K for the year
ended 2004, for a detailed discussion of factors discussed above and other
important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
TeleTech, the TeleTech logo and Intelligent Systems On Demand are
trademarks of TeleTech Holdings, Inc.
SOURCE TeleTech Holdings, Inc.
All of TeleTech Holdings, Inc.