Company Commits Resources to take calls in Birmingham AL, Deland FL, Denver CO, Enfield CT, Kalispell MT and Moundsville WV
DENVER, Sept 02, 2005 /PRNewswire-FirstCall via COMTEX/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a global provider of customer management and transaction-based
business process outsourcing (BPO) services, today announced that it is proud
to be part of a coalition of national businesses to support the American Red
Cross efforts to aid the victims of Hurricane Katrina. TeleTech will provide
infrastructure, phone support and employees to take donations from callers
during the Red Cross telethon Friday, September 2, 2005 from 8:00 pm to 12:00
am EDT on NBC.
TeleTech has offered employees an opportunity to volunteer to take calls
during the telethon and has committed to match their time in a cash donation
to the American Red Cross. The Red Cross anticipates that more than half a
million calls from donors making pledges during the telethon. As a result,
several hundred TeleTech employees will be needed to join other call center
volunteers nationally to handle the volume.
"On behalf of our employees worldwide, we want to express our sincere
sympathy to those impacted by this tragedy," said Ken Tuchman, Chairman and
Chief Executive Officer of TeleTech. "We are extremely proud to be able to
play this role in supporting the American Red Cross and the victims of
Hurricane Katrina along the Gulf Coast. We are very grateful to our employees
who will be taking calls as well as working behind the scenes in support of
this effort. It is highly rewarding to be able to repurpose our global
infrastructure, technology, and applications to aid others during a crisis."
In addition to utilizing five existing TeleTech customer management
operations including Birmingham AL, Deland FL, Enfield CT, Kalispell MT, and
Moundsville WV, the company will mobilize its headquarters in Englewood, CO
with special workstations to take calls and pledges for the American Red
Cross. TeleTech is long time supporter of the American Red Cross and donated
approximately $125,000 to the Tsunami relief effort earlier this year through
a combination of employee donations and a corporate match. "I am overwhelmed
by our employees' consistent drive to help others in a time of crisis and
their generosity to give of their time and resources," said Tuchman.
TeleTech is a global business services company that provides a full range
of front- to back-office outsourced solutions including customer management,
BPO, and database marketing services to measurably enhance clients' core
customer management processes. TeleTech's ability to create innovative
strategies, combined with its global technology platform and delivery
infrastructure, helps clients increase revenue, lower costs, and retain their
customers around the world. TeleTech's products and services, standardized
processes, and recognized capabilities to implement complex global projects
make the Company a valued partner for clients that include Global 1000
businesses and governments. TeleTech partners with clients to offer 150
languages, through its more than 34,000 employees, in 17 countries. For
additional information, visit http://www.TeleTech.com .
Investor Contacts: Karen Breen, +1-303-397-8592
Dan Campbell, +1-303-397-8634
Media Contact: Susan Koehler, +1-303-397-8313