Positioning TeleTech as One of the Fastest Growing Customer Management
Companies in the Philippines
DENVER, Oct. 31 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a global provider of customer management and transaction-based
business process outsourcing (BPO) solutions, today announced the construction
of two new customer management centers (CMCs) in the Philippines to support
new business growth.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050404/LAM124LOGO )
The completion of these two facilities expands TeleTech's presence to five
locations in the Philippines and represents the largest amount of space
occupied in the country by any single customer management provider.
"TeleTech is very optimistic that the Philippines will continue to provide
high quality solutions and value for our clients," said Ken Tuchman, chairman
and chief executive officer. "Its highly educated workforce and advanced
telecom infrastructure make it a very attractive location for TeleTech to
expand its English language capabilities."
TeleTech's fourth CMC in the Philippines will be its final location in
Metro Manila. The company has selected a site for its fifth CMC in Dumaguete
City, Oriental Negros, to leverage skilled labor in the provinces.
"To sustain a strong labor pool, our business planning team believes that
additional expansion in the Philippines will be best supported in the
provinces," said Craig Reines, vice president and general manager of
Philippine operations. "We are currently working with local governments to
expand into targeted regions outside of Metro Manila."
With the addition of its new capacity, TeleTech expects to employ more
than 7,000 professionals in the Philippines by the second half of 2006,
positioning the company as one of the largest employers of outsourced services
in the country. Looking ahead, TeleTech expects new business will support
additional growth, and plans to continue to significantly increase employment
in the Philippines through 2007.
"We look forward to further strengthening our relationship with one of the
world's largest customer management providers," said Philippine Economic Zone
Authority Director-General Lilia De Lima. "We welcome the job creation and
career development opportunities TeleTech presents to our citizens."
ABOUT TELETECH
TeleTech is a global business services company that provides a full range
of front- to back-office outsourced solutions including customer management,
BPO, and database marketing services to measurably enhance clients' core
customer management processes. TeleTech's ability to create innovative
strategies, combined with its global technology platform and delivery
infrastructure, helps clients increase revenue, lower costs, and retain their
customers around the world. TeleTech's products and services, standardized
processes, and recognized capabilities to implement complex global projects
make the Company a valued partner for clients that include Global 1000
businesses and governments. TeleTech partners with clients to offer 150
languages, through its more than 34,000 employees, in 17 countries. For
additional information, visit www.TeleTech.com.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements relating
to future results. The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking statements. These forward-looking
statements are subject to risks and uncertainties that may cause TeleTech's
and its subsidiaries' actual results to differ materially from those expressed
or implied by such forward-looking statements, including but not limited to
the following: risks associated with successfully expanding the Company's
operations in the Philippines; ramping the Hurricane Katrina relief program;
meaningfully increasing the Company's operating margin during the third
quarter 2005; the Company's anticipated future profitability; achieving the
Company's expected profit improvement in its United Kingdom operations; the
ability to close and ramp new business opportunities that are currently being
pursued with existing clients and potential clients; the ability for the
Company to execute its growth plans, including sales of new products (such as
TeleTech On Demand(TM) and TeleTech In Culture(TM)); to increase profitability
via the globalization of its North American best operating practices; to
achieve its three-year financial goals and targeted cost reductions; the
possibility of the Company's Database Marketing and Consulting segment not
increasing revenue, lowering costs, achieving profitability, before corporate
allocation, in the fourth quarter of 2005, or returning to historic levels of
profitability; the possibility of lower revenue or price pressure from clients
experiencing a downturn in their business; greater than anticipated
competition in the customer care market, causing adverse pricing and more
stringent contractual terms; risks associated with losing or not renewing
client relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers' concerns or adverse
publicity regarding the products of the Company's clients; higher than
anticipated start-up costs or lead times associated with new ventures or
business in new markets; execution risks associated with performance-based
pricing metrics in certain client agreements; the Company's ability to find
cost effective locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with business
interruption due to weather or terrorist-related events; risks associated with
attracting and retaining cost-effective labor at the Company's customer
management centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign currency
exchange rates; economic or political changes affecting the countries in which
the Company operates; changes in accounting policies and practices promulgated
by standard setting bodies; and, new legislation or government regulation that
impacts the customer care industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Annual Report on Form 10-K for the year
ended December 31, 2004 and Quarterly Report on Form 10-Q for the three months
ended June 30, 2005, for a detailed discussion of factors discussed above and
other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
Investors
Karen Breen
+1-303-397-8592
Dan Campbell
+1-303-397-8634
Media
Susan Koehler
Public Relations
+1-303-397-8313
All of TeleTech Holdings, Inc.
