Long Time Clients Extend and Grow Existing Customer Care Agreements
DENVER, Nov. 7 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a global provider of customer management and transaction-based
business process outsourcing (BPO) services today announced it has expanded
its existing relationship with two of the industry's leading cable providers.
"We are pleased that two of our long time clients in the cable industry
continue to view TeleTech as the strategic partner of choice," said Greg
Hopkins, Executive Vice President of Business Development at TeleTech. "The
agreements build upon TeleTech's legacy of providing comprehensive solutions
to diverse clients within the communications industry."
Under terms of the agreements, TeleTech will continue providing customer
care, billing inquiry and sales support for the providers' consumer customers
as well as expand these services in new geographies and divisions.
About TeleTech
TeleTech is a global business services company that provides a full range
of front- to back-office outsourced solutions including customer management,
BPO, and database marketing services to measurably enhance clients' core
customer management processes. TeleTech's ability to create innovative
strategies, combined with its global technology platform and delivery
infrastructure, helps clients increase revenue, lower costs, and retain their
customers around the world. TeleTech's products and services, standardized
processes, and recognized capabilities to implement complex global projects
make the Company a valued partner for clients that include Global 1000
businesses and governments. TeleTech partners with clients to offer
150 languages, through its more than 34,000 employees, in 17 countries. For
additional information, visit www.TeleTech.com.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements relating
to future results. The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking statements. These forward-looking
statements are subject to risks and uncertainties that may cause TeleTech's
and its subsidiaries' actual results to differ materially from those expressed
or implied by such forward-looking statements, including but not limited to
the following: the Company's belief that it's continuing to see strong demand
for its services; estimated revenue from new or expanded client business; the
belief that the prospects for new business remain strong; achieving the
Company's expected profit improvement in its International operations; the
ability to close and ramp new business opportunities that are currently being
pursued with existing clients and potential clients; the ability for the
Company to execute its growth plans, including sales of new products (such as
TeleTech On Demand(TM) and TeleTech In Culture(TM)); to increase profitability
via the globalization of its North American best operating practices; to
achieve its year-end 2007 financial goals and targeted cost reductions; the
possibility of the Company's Database Marketing and Consulting segment not
increasing revenue, lowering costs, achieving similar operating results to its
third quarter 2005 results, or returning to historic levels of profitability
thereafter; the possibility of lower revenue or price pressure from clients
experiencing a downturn or merger in their business; greater than anticipated
competition in the customer care market, causing adverse pricing and more
stringent contractual terms; risks associated with losing or not renewing
client relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers' concerns or adverse
publicity regarding the products of the Company's clients; higher than
anticipated start-up costs or lead times associated with new ventures or
business in new markets; execution risks associated with performance-based
pricing metrics in certain client agreements; the Company's ability to find
cost effective locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with business
interruption due to weather or terrorist-related events; risks associated with
attracting and retaining cost-effective labor at the Company's customer
management centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign currency
exchange rates; economic or political changes affecting the countries in which
the Company operates; changes in accounting policies and practices promulgated
by standard setting bodies; and, new legislation or government regulation that
impacts the customer care industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Annual Report on Form 10-K for the year
ended December 31, 2004 and Quarterly Report on Form 10-Q for the three months
ended September 30, 2005, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
Investors
Karen Breen
+1-303-397-8592
Dan Campbell
+1-303-397-8634
Media
Susan Koehler
+1-303-397-8313
All of TeleTech
Holdings, Inc.
