TeleTech to Deliver Global Premier Customer Management Solutions
DENVER, Feb. 14 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global provider of customer management and business
process outsourcing (BPO) solutions, today announced a multi-year agreement
with Best Western International, the world's largest hotel chain.
Under terms of the three-year agreement, TeleTech will provide
multilingual support for Best Western International's customer loyalty program
and reservations, while helping drive increased customer satisfaction, brand
loyalty, and operational effectiveness for the company. Partnering with
TeleTech gives Best Western International the ability and flexibility to scale
according to market and customer demand. Chosen because of its
23 years of knowledge and skill in managing the entire customer experience,
TeleTech will help the company improve customer satisfaction internationally
by enabling access to advanced customer management technologies.
"Best Western International is committed to providing a world-class
customer experience," said William Jansen, vice president, worldwide
reservation services, Best Western International. "The agreement with
TeleTech will allow us to provide the highest level of service to our hotel
visitors while realizing significant cost efficiency and organizational
flexibility."
"Working with TeleTech allows the management of Best Western International
to focus resources and funds on its core business, thus delivering value to
its bottom line," said Greg Hopkins, executive vice president, business
development, TeleTech. "TeleTech can strategically help the world's largest
hotel chain improve cost efficiency while providing access to new
technologies. And, our integrated technologies and services are designed to
further enhance their customer loyalty and satisfaction."
ABOUT BEST WESTERN INTERNATIONAL
Best Western International is THE WORLD'S LARGEST HOTEL CHAIN(R) with more
than 4,100 hotels in 80 countries and territories. It is a membership
association of independently owned and operated hotels that provides
marketing, reservations and operational support to its members.
ABOUT TELETECH
TeleTech is a premier global business services company that provides a
full range of front- to back-office solutions including customer management,
BPO, database marketing, and outsourced services to measurably enhance
clients' core customer management processes. TeleTech's proven ability to
create innovative strategies, combined with its global technology platform and
delivery infrastructure, helps clients increase revenue, lower costs, and
delight and retain their customers around the world. TeleTech's products and
services, proprietary process, and recognized capabilities to implement
complex global projects make the company a valued partner for clients that
include Global 1000 businesses and governments. TeleTech partners with
clients offering 150 languages, through its more than 33,000 employees, in
17 countries. For additional information, visit www.TeleTech.com.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements relating
to future results. The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking statements. These forward-looking
statements are subject to risks and uncertainties that may cause TeleTech's
and its subsidiaries' actual results to differ materially from those expressed
or implied by such forward-looking statements, including but not limited to
the following: the ability to achieve the Company's three-year financial goals
and targeted cost reductions; the ability to successfully launch and generate
revenue from new product introductions; the estimated revenue associated with
new or renewed client agreements; the possibility of the Company's Database
Marketing and Consulting segment not returning to historic levels of
profitability; greater than anticipated competition in the customer care
market, causing adverse pricing and more stringent contractual terms; risks
associated with losing or not renewing significant client relationships, or
early termination of a client agreement; the Company's ability to close new
business and fill excess capacity; consumers' concerns or adverse publicity
regarding the products of the Company's clients; higher than anticipated
start-up costs or lead times associated with new ventures or business in new
markets; execution risks associated with performance-based pricing metrics in
certain client agreements; execution risks associated with achieving targeted
annualized cost reductions; the Company's ability to find cost effective
locations, obtain favorable lease terms, and build or retrofit facilities in a
timely and economic manner; risks associated with business interruption due to
weather-related events; risks associated with attracting and retaining cost-
effective labor at the Company's customer management centers; the possibility
of additional asset impairments and restructuring charges; risks associated
with changes in foreign currency exchange rates; economic or political changes
affecting the countries in which the Company operates; changes in accounting
policies and practices promulgated by standard setting bodies; and, new
legislation or government regulation that impacts the customer care industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Annual Report on Form 10-K for the year
ended 2003 and other more recent SEC filings, for a detailed discussion of
factors discussed above and other important factors that may impact the
Company's business, results of operations, financial condition, and cash
flows. The Company assumes no obligation to update its forward-looking
statements to reflect actual results or changes in factors affecting such
forward-looking statements.
CONTACT: investors Karen Breen, +1-303-397-8592, or Dan Campbell,
+1-303-397-8634, both Investor Relations, or media, Julie Lucas, Public
Relations, +1-303-397-8555, all of TeleTech Holdings, Inc.
