TeleTech to Continue Delivering Strategic Customer Care Solutions
DENVER, Jan. 13 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global provider of customer management and business
process outsourcing (BPO) solutions, today announced extension of its
multiyear agreement with Amena, one of Spain's largest cellular telephone and
mobile service providers. Leveraging over 23 years of operational expertise,
TeleTech provides advanced multilingual customer management for Amena's
8.6 million customers.
"Amena has always been committed to providing the highest quality customer
service," said Marcelo Franca, TeleTech's president and general manager of
Latin American and Spanish operations. "TeleTech's proprietary global
technology offers Amena unparalleled scalability and flexibility across their
customer-facing operations, and helps manage the full spectrum of customer
interactions."
ABOUT TELETECH
TeleTech is a leading global provider of innovative strategies,
technology-enabled services, and outsourced solutions that measurably enhance
the value of client's core business processes. TeleTech's strategies,
services, and solutions help clients increase revenue, lower costs, and
delight and retain their customers. TeleTech's proven process methodology,
standardized global technology platform, and flawless execution of complex
global projects enable the company to demonstrate and deliver measurable
results that enhance the value of their clients' brands. TeleTech pioneered
"customer management outsourcing" 23 years ago and has led industry change by
broadening its services to encompass measurable value creation across core
business processes for clients that include the Global 1000. Today TeleTech
continues to innovate and redefine value creation globally, supporting
customers in 23 languages, through its more than 33,000 employees, in
17 countries. For additional information, visit www.TeleTech.com.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements relating
to future results. The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking statements. These forward-looking
statements are subject to risks and uncertainties that may cause TeleTech's
and its subsidiaries' actual results to differ materially from those expressed
or implied by such forward-looking statements, including but not limited to
the following: the estimated revenues associated with new or renewed client
agreements; the possibility of the company's Database Marketing and Consulting
segment not returning to historic levels of profitability; greater than
anticipated competition in the customer care market, causing adverse pricing
and more stringent contractual terms; risks associated with losing or not
renewing significant client relationships, or early termination of a client
agreement; the company's ability to close new business and fill excess
capacity; consumers' concerns or adverse publicity regarding the products of
the company's clients; higher than anticipated start-up costs or lead times
associated with new ventures or business in new markets; execution risks
associated with performance-based pricing metrics in certain client
agreements; execution risks associated with achieving targeted annualized cost
reductions; the company's ability to find cost effective locations, obtain
favorable lease terms, and build or retrofit facilities in a timely and
economic manner; risks associated with business interruption due to weather-
related events; risks associated with attracting and retaining cost-effective
labor at the company's customer management centers; the possibility of
additional asset impairments and restructuring charges; risks associated with
changes in foreign currency exchange rates; economic or political changes
affecting the countries in which the company operates; changes in accounting
policies and practices promulgated by standard setting bodies; and, new
legislation or government regulation that impacts the customer care industry.
Please refer to the company's filings with the Securities and Exchange
Commission, including the company's Annual Report on Form 10-K for the year
ended 2003 and other more recent SEC filings, for a detailed discussion of
factors discussed above and other important factors that may impact the
company's business, results of operations, financial condition, and cash
flows. The company assumes no obligation to update its forward-looking
statements to reflect actual results or changes in factors affecting such
forward-looking statements.
SOURCE TeleTech Holdings, Inc.
CONTACT: investors, Karen Breen, Investor Relations, +1-303-397-8592, or
Dan Campbell, Investor Relations, +1-303-397-8634, or media, Julie Lucas,
Public Relations, +1-303-397-8555, all of TeleTech Holdings, Inc.
