SAN DIEGO and DAYTON, Ohio, March 17 /PRNewswire-FirstCall/ -- Newgen
Results Corporation, a subsidiary of TeleTech Holdings Inc. (Nasdaq: TTEC),
and The Reynolds and Reynolds Company (NYSE: REY) today announced Newgen's
acquisition of Reynolds' Campaign Management Services business consisting of
dealer contracts and software licenses.
In addition, Newgen has been named a Reynolds Certified Interface
partner, with access to the Reynolds ERA(R) and ERA XT dealer management
systems, as well as the Reynolds ERA XTR and Reynolds Generations Series Suite
retail management systems.
"The acquisition of Reynolds' Campaign Management Services business
establishes Newgen as a market leader," said Greg O'Neill, president and
general manager of Newgen. "This gives us the ability to work with automotive
retailers and car companies in establishing new opportunities to attract and
retain customers."
Mike Berry, Reynolds senior vice president, Solutions Management, said,
"Our agreement with Newgen represents an opportunity to better leverage the
core strengths of Reynolds and Newgen for the benefit of our customers. In
addition, Newgen's certification as a Reynolds Certified Interface partner
promotes the data security, integrity, privacy, and supportability of the
Newgen solution within Reynolds environments, and we look forward to working
with Newgen on future sales opportunities."
ABOUT REYNOLDS AND REYNOLDS
Reynolds and Reynolds (http://www.reyrey.com) is the leading provider of
integrated solutions that help automotive retailers manage change and improve
their profitability. Serving the automotive retailing industry since 1927,
Reynolds enables OEMs and retailers to work together to build the lifetime
value of their customers. The company's award-winning product, service, and
training solutions include a full range of retail and enterprise management
systems, Web and Customer Relationship Management solutions, learning and
consulting services, documents, data management and integration, networking
and support and leasing services. Reynolds serves more than 20,000 customers
comprising nearly 90 percent of the automotive retailers and virtually all
OEMs doing business in North America.
ABOUT NEWGEN
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading
provider of online solutions and B2B enterprise channel management services.
Newgen combines marketing and customer retention with an in depth knowledge of
service department operations to deliver highly targeted and customized
solutions to automotive dealers and manufacturers. Newgen houses vehicle data
for 60 million consumers, sends out over 32 million letters, and places
28 million telephone calls annually on behalf of over 5,000 auto dealerships
nationwide. Newgen also maintains relationships with leading automotive
manufacturers and dealers groups including Audi, BMW, Ford, General Motors,
Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Saab, Volkswagen, Volvo,
plus AutoNation, and CarMax Auto Superstores. For more information, call
800-7NEWGEN or visit www.ngresults.com. TeleTech Holdings, Inc., which
acquired Newgen in 2000, is a leading provider of integrated CRM solutions for
global organizations predominantly in the communications, financial services,
technology, government, and transportation industries.
ABOUT TELETECH
TeleTech is a global business services company that provides a full range
of front- to back-office solutions including customer management, BPO,
database marketing, and outsourced services to measurably enhance clients'
core customer management processes. TeleTech's ability to create innovative
strategies, combined with its global technology platform and delivery
infrastructure, helps clients increase revenue, lower costs, and retain their
customers around the world. TeleTech's products and services, standardized
processes, and recognized capabilities to implement complex global projects
make the Company a valued partner for clients that include Global 1000
businesses and governments. TeleTech partners with clients to offer
150 languages, through its more than 32,000 employees, in 17 countries. For
additional information, visit www.TeleTech.com.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements relating
to future results. The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking statements. These forward-looking
statements are subject to risks and uncertainties that may cause TeleTech's
and its subsidiaries' actual results to differ materially from those expressed
or implied by such forward-looking statements, including but not limited to
the following: the ability for the Company to execute its growth plans and to
achieve its three-year financial goals and targeted cost reductions; the
Company's ability to increase profitability via the globalization of its North
American best operating practices; the ability to successfully launch and
generate revenue from new product introductions; the estimated revenue
associated with new or renewed client agreements; the possibility of the
Company's Database Marketing and Consulting segment not returning to historic
levels of profitability; the ability of the Company to fund its future growth
initiatives; greater than anticipated competition in the customer care market,
causing adverse pricing and more stringent contractual terms; risks associated
with losing or not renewing significant client relationships, or early
termination of a client agreement; the Company's ability to close new business
and fill excess capacity; consumers' concerns or adverse publicity regarding
the products of the Company's clients; higher than anticipated start-up costs
or lead times associated with new ventures or business in new markets;
execution risks associated with performance-based pricing metrics in certain
client agreements; the Company's ability to find cost effective locations,
obtain favorable lease terms, and build or retrofit facilities in a timely and
economic manner; risks associated with business interruption due to weather-
related events; risks associated with attracting and retaining cost-effective
labor at the Company's customer management centers; the possibility of
additional asset impairments and restructuring charges; risks associated with
changes in foreign currency exchange rates; economic or political changes
affecting the countries in which the Company operates; changes in accounting
policies and practices promulgated by standard setting bodies; and, new
legislation or government regulation that impacts the customer care industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Annual Report on Form 10-K for the year
ended 2004, for a detailed discussion of factors discussed above and other
important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
Investors
Karen Breen
+1-303-397-8592
Dan Campbell
+1-303-397-8634
Media
Julie Lucas
Public Relations
+1-303-397-8555
All
of TeleTech Holdings, Inc.
