Contract Renewals and Expansion Into New Countries Bolster Global Team
DENVER, April 21 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a global provider of customer solutions, today announced a
multiyear contract extension with Computer Sciences Corporation (NYSE: CSC), a
leading global information technology services company. CSC has teamed with
TeleTech to provide visa information and scheduling for the U.S. Department of
State, Bureau of Consular Affairs.
The two companies began working together in Mexico after CSC was awarded a
contract from the U.S. Department of Consular Affairs in 2000. TeleTech has
been managing multilingual call center services for CSC's Visa Information
Service programs in Argentina, El Salvador, Guatemala, and Mexico. The
contract also allowed for expansion into other countries when requested. In
the fall of 2003, TeleTech began providing similar services in Venezuela,
Colombia, and the Dominican Republic for CSC. TeleTech and CSC assist
non-U.S. citizens with visa application requirements and schedule visa
interview appointments at the U.S. consulates.
"CSC and TeleTech are united in providing the Bureau of Consular Affairs
with a solution that enhances the security of the visa issuance process," said
Debi Donaldson, program director of CSC's Visa Information Service contract.
"Together, we are continuing to ensure that foreign citizens can securely and
efficiently apply for visas to come to the United States."
"The expansion of our relationship with CSC builds on our combined
expertise to provide customized solutions for the U.S. Department of State,"
said Troy Cromwell, TeleTech's senior vice president of government sales and
solutions. "Our commitment to creating and implementing superior technology
and customer solutions will help the Bureau of Consular Affairs maintain high
homeland security requirements around the world."
TeleTech is a global leader of integrated customer solutions designed to
help clients acquire, grow, and retain profitable relationships with their
customers. TeleTech has built a worldwide capability supported by more than
33,000 professionals in North America, Latin America, Asia-Pacific, and
Europe. For additional information, visit www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's and its subsidiaries' actual results to
differ materially from those expressed or implied by such forward-looking
statements including: under generally accepted accounting principles, the
revenues, expenses, and profits associated with the launch of new client
agreements may be expensed up front or deferred over the life of the client
contract, and, accordingly, the profitability of these agreements may be
disproportionately skewed toward later periods; the impact to current and
future earnings related to the possibility of refinancing the company's
existing debt agreements, including the possibility of owing a make-whole
provision associated with the company's senior note agreements, and the cost
of terminating the interest rate swap, among others; economic or political
changes affecting the countries in which the company operates; greater than
anticipated competition in the customer care market, causing adverse pricing
and more stringent contractual terms; the risks associated with losing one or
more significant client relationships; execution risks associated with
operating individual client programs to avoid incurring penalties; the renewal
of client or vendor relationships on favorable terms; higher than anticipated
start-up costs associated with new business opportunities and ventures; the
company's ability to find cost effective locations, obtain favorable lease
terms, and build or retrofit facilities in a timely and economic manner; risks
associated with attracting and retaining cost-effective labor at the company's
customer management centers; consumers' concerns or adverse publicity
regarding the products of the company's clients; the company's ability to
close new business in 2004 and fill excess capacity; execution risks
associated with achieving the targeted $40 million in annualized cost savings;
the possibility of additional asset impairments and restructuring charges; the
ultimate liability associated with the amount of past sales or use tax
obligations; risks associated with changes in foreign currency exchange rates;
changes in accounting policies and practices promulgated by standard setting
bodies; and new legislation or government regulation that impacts the customer
care industry. Readers should review the company's Annual Report on Form 10-K
for the year ended December 31, 2003 and other documents filed with the
Securities and Exchange Commission, which describe in greater detail these and
other important factors that may impact the company's business, results of
operations, financial condition, and cash flows. The company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
SOURCE TeleTech Holdings, Inc.