TeleTech's Customized Solution Helps Build Client's Brand
DENVER, March 3 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a global provider of customer solutions, today announced it
was awarded a multiyear agreement with a major telecommunications company that
provides global integrated communications services.
Under terms of the agreement, TeleTech provides a multitiered technology
solution for wireless local number portability (WLNP) initiatives. WLNP
allows customers to maintain their existing phone numbers when switching
wireless carriers. By offering a centralized platform of solutions on a
global scale, TeleTech increases the client's business efficiency and enables
customers to experience seamless interactions.
TeleTech optimizes the customer experience by utilizing feature-rich
network capabilities to ensure rapid response rates. TeleTech's
dispositioning technology enables customer interaction tracking that provides
the client with real-time insight to proactively adjust program results.
"This WLNP solution was developed by TeleTech's wireless vertical
management team and adds to our diversity of offerings for the wireless
industry," said William S. Beans, Jr., TeleTech's president, communications
and media. "Our team's industry experience and in-depth understanding of
wireless customers' needs make us the ideal partner to help strengthen brand
preference, increase revenue and enhance customer relationships."
TeleTech is a global leader of integrated customer solutions designed to
help clients acquire, grow and retain profitable relationships with their
customers. TeleTech has built a worldwide capability supported by more than
31,000 professionals in North America, Latin America, Asia-Pacific and Europe.
For additional information, visit www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's and its subsidiaries' actual results to
differ materially from those expressed or implied by such forward-looking
statements, including: under generally accepted accounting principles, the
revenues, expenses and profits associated with the launch of new client
agreements may be expensed up front or deferred over the life of the client
contract, and, accordingly, the profitability of these agreements may be
disproportionately skewed toward later periods; the impact to current and
future earnings related to the possibility of refinancing the company's
existing debt agreements, including the possibility of owing a make-whole
provision associated with the company's senior note agreements, and the cost
of terminating the interest rate swap, among others; economic or political
changes affecting the countries in which the company operates; greater than
anticipated competition in the customer care market, causing adverse pricing
and more stringent contractual terms; the risks associated with losing one or
more significant client relationships; execution risks associated with
operating individual client programs to avoid incurring penalties; the renewal
of client or vendor relationships on favorable terms; higher than anticipated
start-up costs associated with new business opportunities and ventures; the
company's ability to find cost effective locations, obtain favorable lease
terms and build or retrofit facilities in a timely and economic manner; risks
associated with attracting and retaining cost-effective labor at the company's
customer management centers; consumers' concerns or adverse publicity
regarding the products of the company's clients; the company's ability to
close new business in 2004 and fill excess capacity; execution risks
associated with achieving the targeted $40 million in annualized cost savings;
the possibility of additional asset impairments and restructuring charges; the
ultimate liability associated with the amount of past sales or use tax
obligations; risks associated with changes in foreign currency exchange rates;
changes in accounting policies and practices promulgated by standard setting
bodies; and, new legislation or government regulation that impacts the
customer care industry. Readers should review the company's Form 10-K for the
year ended December 31, 2002, Forms 10-Q for the first, second and third
quarters of 2003 and other documents filed with the Securities and Exchange
Commission, which describe in greater detail these and other important factors
that may impact the company's business, results of operations, financial
condition and cash flows. The company assumes no obligation to update its
forward-looking statements to reflect actual results or changes in factors
affecting such forward-looking statements.
SOURCE TeleTech Holdings, Inc.