TeleTech's Turnkey Solution Increases Customer Satisfaction
DENVER, March 23 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global provider of customer solutions, today
announced a multiyear agreement with a worldwide professional services firm to
provide broadband technical support and bilingual solutions for its client's
customers.
TeleTech utilizes centralized technology architecture that supports the
delivery of global solutions to impact business efficiency, cost and overall
service results. This advanced technology solution provides the client with a
single source for customer metrics, helping them focus on analyzing and
improving the customer experience.
TeleTech was chosen for its ability to provide streamlined, rapid program
launches. The scope of work extends across multiple countries and includes a
vast number of highly trained customer service representatives with
sophisticated skill sets and multilingual capabilities. By utilizing its
scalable global enterprise, TeleTech can quickly adapt to changing client and
customer needs.
"This unique partnership leverages our broadband solutions capabilities
and allows us to impact the customer experience," said William S. Beans, Jr.,
TeleTech's president, communications and media. "We're excited about the
opportunity to create more jobs in the United States and internationally and
to assist an industry-leading company with our expertise, which will give the
client valuable insight into customer behavior."
ABOUT TELETECH
TeleTech is a global leader of integrated customer solutions designed to
help clients acquire, grow, and retain profitable relationships with their
customers. TeleTech has built a worldwide capability supported by more than
33,000 professionals in North America, Latin America, Asia-Pacific and Europe.
For additional information, visit www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's and its subsidiaries' actual results to
differ materially from those expressed or implied by such forward-looking
statements, including: under generally accepted accounting principles, the
revenues, expenses and profits associated with the launch of new client
agreements may be expensed up front or deferred over the life of the client
contract, and, accordingly, the profitability of these agreements may be
disproportionately skewed toward later periods; the impact to current and
future earnings related to the possibility of refinancing the company's
existing debt agreements, including the possibility of owing a make-whole
provision associated with the company's senior note agreements, and the cost
of terminating the interest rate swap, among others; economic or political
changes affecting the countries in which the company operates; greater than
anticipated competition in the customer care market, causing adverse pricing
and more stringent contractual terms; the risks associated with losing one or
more significant client relationships; execution risks associated with
operating individual client programs to avoid incurring penalties; the renewal
of client or vendor relationships on favorable terms; higher than anticipated
start-up costs associated with new business opportunities and ventures; the
company's ability to find cost effective locations, obtain favorable lease
terms and build or retrofit facilities in a timely and economic manner; risks
associated with attracting and retaining cost-effective labor at the company's
customer management centers; consumers' concerns or adverse publicity
regarding the products of the company's clients; the company's ability to
close new business in 2004 and fill excess capacity; execution risks
associated with achieving the targeted $40 million in annualized cost savings;
the possibility of additional asset impairments and restructuring charges; the
ultimate liability associated with the amount of past sales or use tax
obligations; risks associated with changes in foreign currency exchange rates;
changes in accounting policies and practices promulgated by standard setting
bodies; and, new legislation or government regulation that impacts the
customer care industry. Readers should review the company's Annual Report on
Form 10-K for the year ended December 31, 2003 and other documents filed with
the Securities and Exchange Commission, which describe in greater detail these
and other important factors that may impact the company's business, results of
operations, financial condition and cash flows. The company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
SOURCE TeleTech Holdings, Inc.
