DENVER, Jan. 29 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a global provider of customer solutions, today announced a
multi-year contract with AeroMexico, Mexico's largest airline, with annual
revenues of $1.5 billion and serving more than 10 million passengers each
year.
Under terms of the agreement, TeleTech will provide multilingual support
for AeroMexico's ticket sales for the 43 cities in Mexico, 80 destinations in
the U.S. and Canada, and six countries in Europe and South America that
AeroMexico serves. TeleTech will also support ticket sales and reservations
for AeroMexico's Gran Plan vacation packages.
In addition, TeleTech will expand its inbound customer management and
reservations support to include all of AeroMexico's customers worldwide.
TeleTech will also continue to manage AeroMexico's customer loyalty program,
which has increased AeroMexico's customer base and improved overall customer
satisfaction.
"AeroMexico is committed to providing quality customer interactions for
our valuable customers," said Augusto Fernandez Kegel, AeroMexico's vice
president of marketing products and E-business. "TeleTech has been providing
superior solutions over the past two years. Our decision to extend the
relationship was based on TeleTech's ability to consistently achieve our
business and customer objectives."
"We are honored that AeroMexico elected to expand its relationship with
TeleTech to manage the majority of their customer strategies and
interactions," said Marcelo Franca, TeleTech's president and general manager
of Latin American operations. "We will leverage our customer solutions and
sales expertise, combined with our cost improvement initiatives and
operational efficiencies, to help solidify AeroMexico as Mexico's leading
airline."
ABOUT TELETECH
TeleTech, a leading provider of integrated customer solutions, partners
with global clients to develop and execute relevant solutions that enable them
to build and grow profitable relationships with their customers. TeleTech has
built a global capability supported by 62 customer management centers that
employ more than 31,000 professionals spanning North America, Latin America,
Asia-Pacific and Europe. For additional information, visit www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's and its subsidiaries' actual results to
differ materially from those expressed or implied by such forward-looking
statements, including: economic or political changes affecting the countries
in which the company operates; greater than anticipated competition in the
customer care market, causing increased price competition or loss of clients;
the reliance on a few major clients; the risks associated with losing one or
more significant client relationships; the renewal of client or vendor
relationships on favorable terms; the risks associated with client
concentration; the company's ability to develop and successfully manage new
technology or Database Marketing and Consulting sales; the company's ability
to collect monies owed from clients per contract terms and conditions in a
timely manner; higher than anticipated start-up costs associated with new
business opportunities and ventures; the company's ability to find cost
effective locations, obtain favorable lease terms and build or retrofit
facilities in a timely and economic manner; lower than anticipated customer
management center capacity utilization; consumers' concerns or adverse
publicity regarding the products of the company's clients; the company's
ability to close new business in 2004 and fill excess capacity; execution
risks associated with achieving the targeted $40 million in annualized cost
savings; the possibility of additional asset impairments and restructuring
charges; the ultimate liability associated with the amount of past sales or
use tax obligations for its Database Marketing and Consulting and North
American Outsourcing segments; changes in workers' compensation and general
liability premiums; increases in healthcare costs; risks associated with
changes in foreign currency exchange rates; changes in accounting policies and
practices pronounced by standard setting bodies; and, new legislation or
government regulation that impacts the customer care industry. Readers should
review the company's Form 10-K for the year ended December 31, 2002, Forms
10-Q for the first, second and third quarters of 2003 and other documents
filed with the Securities and Exchange Commission, which describe in greater
detail these and other important factors that may impact the company's
business, results of operations, financial condition and cash flows. The
company assumes no obligation to update its forward-looking statements to
reflect actual results or changes in factors affecting such forward-looking
statements.
SOURCE TeleTech Holdings, Inc.
