Newgen launches SalesChannel Internet and AppointNet, completing its virtual
business development center offering for automotive dealerships
LAS VEGAS, Feb. 2 /PRNewswire-FirstCall/ -- NADA 2004 -- Newgen Results
Corporation, a leading provider of customer solutions to the automotive
industry, will unveil its latest solutions at the annual National Automobile
Dealers Association (NADA) Show in Las Vegas. These new solutions,
SalesChannel Internet and AppointNet, complete Newgen's virtual business
development center (BDC), a suite of comprehensive automotive solutions.
"Newgen's full suite of solutions provides dealers with their own BDC
without any upfront cost or investment associated with a traditional BDC
offering," said Bill Klehm, president and general manager of Newgen.
About the new solutions:
"SalesChannel Internet and AppointNet work seamlessly to manage leads from
sales and service, and now from your Web site, in an integrated solution set,"
said Greg O'Neill, chief operating officer of Newgen. "Bottom line, we turn
Web hits into ups!"
SalesChannel Internet
SalesChannel, first introduced in 2003, manages inbound and follow-up
sales calls by capturing customer information and providing dealers with high
quality leads and appointments. With SalesChannel Internet, Newgen qualifies
Internet leads and schedules sales appointments, enabling dealers to maximize
the effectiveness of their Web sites. Dealerships can use SalesChannel to
capture all leads-regardless of origin-and turn those leads into sales through
Newgen's time-tested approach to appointment scheduling and follow-up.
AppointNet
AppointNet allows dealers and Newgen to work together to manage inbound
service appointments and shop-load scheduling. Every customer who calls for a
service appointment speaks to a live, professional customer service
representative, which results in more kept appointments. Additionally,
AppointNet provides shop-load scheduling and pre-written repair orders, which
allows dealer's service advisors to gain valuable time on selling to, and
building relationships with, their customers.
ABOUT NEWGEN RESULTS CORPORATION
Newgen Results Corporation is a wholly owned subsidiary of TeleTech
Holdings, Inc. (Nasdaq: TTEC) and a leading provider of customer solutions to
the automotive industry. Newgen combines marketing and customer retention
with an in depth knowledge of dealership operations to deliver highly targeted
and customized solutions to automotive dealers and manufacturers. Newgen
houses vehicle data for 70 million consumers, sends out over 40 million
letters and places 40 million telephone calls annually on behalf of over
7,000 auto dealerships nationwide. Newgen also maintains relationships with
leading automotive brands including Audi, BMW, Ford, General Motors, Hyundai,
Jaguar, Kia, Mitsubishi, Land Rover, Saab, Volkswagen, and Volvo. For more
information, call 800-7NEWGEN or visit www.newgen.com.
ABOUT TELETECH
TeleTech, a leading provider of integrated customer solutions, partners
with global clients to develop and execute relevant solutions that enable them
to build and grow profitable relationships with their customers. TeleTech has
built a global capability supported by 62 customer management centers that
employ more than 31,000 professionals spanning North America, Latin America,
Asia-Pacific and Europe. For additional information, visit www.teletech.com.
FORWARD-LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's and its subsidiaries' actual results to
differ materially from those expressed or implied by such forward-looking
statements, including: economic or political changes affecting the countries
in which the company operates; greater than anticipated competition in the
customer care market, causing increased price competition or loss of clients;
the reliance on a few major clients; the risks associated with losing one or
more significant client relationships; the renewal of client or vendor
relationships on favorable terms; the risks associated with client
concentration; the company's ability to develop and successfully manage new
technology or Database Marketing and Consulting sales; the company's ability
to collect monies owed from clients per contract terms and conditions in a
timely manner; higher than anticipated start-up costs associated with new
business opportunities and ventures; the company's ability to find cost
effective locations, obtain favorable lease terms and build or retrofit
facilities in a timely and economic manner; lower than anticipated customer
management center capacity utilization; consumers' concerns or adverse
publicity regarding the products of the company's clients; the company's
ability to close new business in 2004 and fill excess capacity; execution
risks associated with achieving the targeted $40 million in annualized cost
savings; the possibility of additional asset impairments and restructuring
charges; the ultimate liability associated with the amount of past sales or
use tax obligations for its Database Marketing and Consulting and North
American Outsourcing segments; changes in workers' compensation and general
liability premiums; increases in healthcare costs; risks associated with
changes in foreign currency exchange rates; changes in accounting policies and
practices pronounced by standard setting bodies; and, new legislation or
government regulation that impacts the customer care industry. Readers should
review the company's Form 10-K for the year ended December 31, 2002,
Forms 10-Q for the first, second and third quarters of 2003 and other
documents filed with the Securities and Exchange Commission, which describe in
greater detail these and other important factors that may impact the company's
business, results of operations, financial condition and cash flows. The
company assumes no obligation to update its forward-looking statements to
reflect actual results or changes in factors affecting such forward-looking
statements.
SOURCE Newgen Results Corporation; TeleTech Holdings, Inc.
