TeleTech Appoints New Executive Recognized in Industry as Financial Services Expert
DENVER, June 29, 2004 – TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer solutions, today announced that Jim Greene has been named president of TeleTech's global financial services division, which includes marketing TeleTech's solutions to the banking, capital markets, insurance, diversified financial services, and healthcare industries.
Greene was most recently a senior vice president with Capgemini, where he was responsible for global financial services. At Capgemini, Greene managed a $2 billion portfolio of large clients in banking, insurance, and capital markets that spanned all of the major regions of the world.
Before joining Capgemini, Greene served as CEO and president of Abilizer Solutions, Inc., a global enterprise portal software company. Prior to Abilizer, Greene was a senior partner in the global financial services practice with Accenture. During his tenure at Accenture, Greene served as western region managing partner and was responsible for the financial services strategy business in the Americas.
“Jim comes to TeleTech with 25 years of strong strategic business experience in the financial services industry and an entrepreneurial style that complements our culture,” said Kenneth Tuchman, TeleTech's chairman and chief executive officer. “We are impressed by Jim's demonstrated track record for revenue generation and are confident that his leadership will substantially fortify our client focus in the global financial services business.”
ABOUT TELETECH
TeleTech is a global leader of integrated customer solutions designed to help clients acquire, grow, and retain profitable relationships with their customers. TeleTech strengthens customer relationships for its clients by providing a combination of technologies, processes, and professional services. Headquartered in Denver, Colo., TeleTech's worldwide capabilities are supported by more than 33,000 professionals in North America, Latin America, Asia-Pacific, and Europe. For additional information, visit www.teletech.com.
FORWARD-LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's and its subsidiaries' actual results to differ materially from those expressed or implied by such forward-looking statements, including: under generally accepted accounting principles, the revenues, expenses, and profits associated with the launch of new client agreements may be expensed up front or deferred over the life of the client contract, and, accordingly, the profitability of these agreements may be disproportionately skewed toward later periods; the possibility of the company's Database Marketing and Consulting segment not returning to historic levels of profitability; the impact to future earnings related to refinancing the company's debt agreements, including owing a make-whole provision associated with the company's senior note agreements, among others; economic or political changes affecting the countries in which the company operates; greater than anticipated competition in the customer care market, causing adverse pricing and more stringent contractual terms; the risks associated with losing one or more significant client relationships, or early termination of a client agreement; execution risks associated with operating individual client programs to avoid incurring penalties; the renewal of client or vendor relationships on favorable terms; higher than anticipated start-up costs associated with new business opportunities and ventures; the company's ability to find cost effective locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with attracting and retaining cost-effective labor at the company's customer management centers; consumers' concerns or adverse publicity regarding the products of the company's clients; the company's ability to close new business in 2004 and fill excess capacity; execution risks associated with achieving the targeted annualized cost reductions; the possibility of additional asset impairments and restructuring charges; the ultimate liability associated with the amount of past sales or use tax obligations; risks associated with changes in foreign currency exchange rates; changes in accounting policies and practices promulgated by standard setting bodies; and, new legislation or government regulation that impacts the customer care industry. Readers should review the company's Annual Report on Form 10-K for the year ended December 31, 2003, Quarterly Report on Form 10-Q for the quarter ended March 31, 2004, and other documents filed with the Securities and Exchange Commission (SEC). These SEC filings describe in greater detail the items discussed above and other important factors that may impact the company's business, results of operations, financial condition, and cash flows. The company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.
