TeleTech Leads the Industry With Innovative Customer Management Services
and Solutions
DENVER, April 28 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global provider of customer solutions, today
announced that Frost & Sullivan, a global leader in growth consulting, honored
the company with its 2003 Business Development Strategy Award. The award
recognized TeleTech as the leader in customer management for excellence in
business development in Frost & Sullivan's report entitled, "North American
Contact Center Outsourcing Market."
Frost & Sullivan's analyst team selects the award recipient by tracking
all major participants in the customer management industry, with specific
emphasis on each company's business development efforts. TeleTech's business
development strategy leverages its extensive industry and business process
expertise, expansive global footprint, and state-of-the art technological
infrastructure. As a result, in 2003 TeleTech expanded its international
operations, gained several global business wins, and continued to enhance its
portfolio of solution offerings to clients.
"TeleTech was selected for its ability to best perceive customer needs,
develop solutions and services that meet those customer needs, and identify
new market segments to expand its existing customer base," said Katrina
Howell, Frost & Sullivan industry analyst. "With its innovative approach to
implementing customer management solutions, TeleTech has moved beyond serving
as a call center outsourcer for its clients to acting as a partner in terms of
managing the entire customer experience."
"In 2003, we developed and launched a number of new solutions designed to
improve and grow our clients' businesses by delivering maximum value to their
customers and shareholders," said Kenneth Tuchman, TeleTech's chairman and
chief executive officer. "As customer needs evolve, we will continue to
expand our technology and solution portfolio to improve customer satisfaction
and increase client profitability."
ABOUT FROST & SULLIVAN
Founded in 1961, Frost & Sullivan is recognized as a global leader in
growth consulting. Frost & Sullivan Awards are presented to companies that
demonstrate excellence in their industry, commending the diligence, commitment
and innovative business strategies required to advance in the global
marketplace. Frost & Sullivan rigorously analyses specific criteria to
determine award recipients in a vast variety of market industries and
landscapes. For further information, visit www.frost.com.
ABOUT TELETECH
TeleTech is a global leader of integrated customer solutions designed to
help clients acquire, grow, and retain profitable relationships with their
customers. TeleTech strengthens customer relationships for its clients by
providing a combination of technologies, processes, and professional services.
Headquartered in Denver, Colo., TeleTech's worldwide capabilities are
supported by more than 33,000 professionals in North America, Latin America,
Asia-Pacific, and Europe. For additional information, visit www.teletech.com.
FORWARD-LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's and its subsidiaries' actual results to
differ materially from those expressed or implied by such forward-looking
statements including: under generally accepted accounting principles, the
revenues, expenses, and profits associated with the launch of new client
agreements may be expensed up front or deferred over the life of the client
contract, and, accordingly, the profitability of these agreements may be
disproportionately skewed toward later periods; the possibility of our
Database Marketing and Consulting segment not returning to historic levels of
profitability; the impact to current and future earnings related to the
possibility of refinancing the company's existing debt agreements, including
the possibility of owing a make-whole provision associated with the company's
senior note agreements, and the cost of terminating the interest rate swap,
among others; economic or political changes affecting the countries in which
the company operates; greater than anticipated competition in the customer
care market, causing adverse pricing and more stringent contractual terms; the
risks associated with losing one or more significant client relationships;
execution risks associated with operating individual client programs to avoid
incurring penalties; the renewal of client or vendor relationships on
favorable terms; higher than anticipated start-up costs associated with new
business opportunities and ventures; the company's ability to find cost
effective locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with attracting
and retaining cost-effective labor at the company's customer management
centers; consumers' concerns or adverse publicity regarding the products of
the company's clients; the company's ability to close new business in 2004 and
fill excess capacity; execution risks associated with achieving the targeted
$40 million in annualized cost savings; the possibility of additional asset
impairments and restructuring charges; the ultimate liability associated with
the amount of past sales or use tax obligations; risks associated with changes
in foreign currency exchange rates; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation or
government regulation that impacts the customer care industry. Readers should
review the company's Annual Report on Form 10-K for the year ended December
31, 2003 and other documents filed with the Securities and Exchange
Commission, which describe in greater detail these and other important factors
that may impact the company's business, results of operations, financial
condition, and cash flows. The company assumes no obligation to update its
forward-looking statements to reflect actual results or changes in factors
affecting such forward-looking statements.
SOURCE TeleTech Holdings, Inc.
