SAN DIEGO, Jan. 24 /PRNewswire-FirstCall/ -- Newgen Results Corporation, a
wholly owned subsidiary of TeleTech Holdings, Inc. (Nasdaq: TTEC), and a
leading provider of customer management solutions to the automotive industry,
today announced William G. Klehm III, Newgen's Executive Vice President and
Chief Operating Officer, was named President and General Manager.
Klehm succeeds Les Silver, who began offering database marketing and
customer retention solutions to automotive manufacturers and their dealers
more than 20 years ago. Today, Newgen serves over 7,000 automotive dealers
and many of the world's leading automotive manufacturers, including Audi, BMW,
Ford, General Motors, Nissan, Saab, and Volkswagen.
"I have valued partnering with Les during the last two years. His vision
and unique experience has made Newgen the success it is today," said Klehm.
"I look forward to strengthening Newgen's heritage, and building upon its
strong industry foundation."
"Les was a pioneer in the automotive customer retention business, and
built Newgen into a significant player in the industry. We will miss his
vision and passion, and wish him success in his future endeavors," said
Kenneth Tuchman, TeleTech's Chairman and Chief Executive Officer. "Since
joining Newgen two years ago, Bill has proven to be a strong leader with a
solid automotive background, having earned the respect of his industry peers.
I am confident Bill will seamlessly lead Newgen into its next chapters of
Klehm joined Newgen in 2001 as Vice President of Sales and Marketing,
having nearly twenty years experience in the automotive industry. He served
as Newgen's Executive Vice President and Chief Operating Officer, leading the
customer service, sales, product development, and operations teams. As
President and General Manager, Klehm's responsibilities will expand to include
strategic vision and planning, administration, and overall company
"Newgen's success has been the fulfillment of a lifelong dream," said Les
Silver. "I am pleased to leave a successful, well-respected, results oriented
company in the hands of Bill Klehm, a proven operator. I believe Newgen will
continue to influence how automotive manufacturers and their dealers build
profitable, long-term customer relationships."
Prior to joining Newgen, Klehm was President of Visteon Climate Control
Systems Limited, and Strategic Business Unit Director with Visteon
Corporation, a leading full-service provider of consumer-driven technology
solutions to automotive manufacturers worldwide. While at Visteon, Klehm was
instrumental in launching its $1 billion Aftermarket Division.
Klehm started his career with Ford Motor Company in 1985, holding a
variety of positions within the Ford Customer Service Division, including
marketing, operations, finance, systems, and sales. Klehm holds a Bachelor's
degree in Marketing and Management from Northwood University, Michigan.
ABOUT NEWGEN RESULTS CORPORATION
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading
provider of online solutions and B2B enterprise channel management services.
Newgen combines marketing and customer retention with an in depth knowledge of
service department operations to deliver highly targeted and customized
solutions to automotive dealers and manufacturers. Newgen houses vehicle data
for 60 million consumers, sends out over 32 million letters and places
28 million telephone calls annually on behalf of over 7,000 auto dealerships
nationwide. Newgen also maintains relationships with leading automotive
manufacturers and dealers groups including Audi, BMW, Ford, General Motors,
Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Volkswagen, and Volvo.
For more information, call 800-7NEWGEN or visit www.ngresults.com .
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow, and retain customers throughout the
entire relationship lifecycle. TeleTech offers solutions to a variety of
industries including financial services, transportation, communications,
government, healthcare, and travel. With a presence that spans North America,
Asia-Pacific, Europe, and Latin America, TeleTech provides comprehensive
customer care services to global organizations. Additional information on
TeleTech can be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements, including:
TeleTech's ability to predict future revenue and associated costs; lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
the potential volume or profitability of any future technology or consulting
sales; TeleTech's agreements with clients may be canceled on relatively short
notice; and TeleTech's ability to generate a specific level of revenue is
dependent upon customer interest in and use of the products and services of
TeleTech's clients. Readers are encouraged to review TeleTech's 2001 Form
10-K, first, second, and third quarter 2002 Forms 10-Q, and other publicly
filed documents, which describe other important factors that may impact
TeleTech's business, results of operations, and financial condition. TeleTech
undertakes no obligation to update its forward-looking statements after the
date of this release.
SOURCE Newgen Results Corporation; TeleTech Holdings, Inc.