DENVER, Feb. 25 /PRNewswire-FirstCall/ --
TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer
management solutions, today announced it renewed a multi-year agreement with
Telefonica Publicidad e Informacion (TPI), the yellow pages subsidiary of
Telefonica de Espana.
Under terms of the agreement, TeleTech will continue to market
advertisement opportunities for various TPI publications to current and
potential customers in Spain. TPI's publications include traditional yellow
pages, business white pages, "spoken" yellow pages, and on-line business
directories. TeleTech began its relationship with TPI in 1999.
With operations in Spain, Brazil, Chile, and Peru, TPI is the world's
largest publisher of Spanish and Portuguese business directories.
"TeleTech has consistently provided TPI with first-rate customer
management solutions," said Alfonso Torres, TPI's Director of External
Channels. "TeleTech understands our vision of maintaining industry
leadership, and complements our market penetration goals with a strategic
approach to strengthening TPI's brand loyalty."
"TPI's renewed endorsement demonstrates that we continue to offer
comprehensive customer management solutions and confirms TPI's confidence in
our services," said William Walker, President of TeleTech's European
operations. "We look forward to continued success as we work with TPI to
strengthen its global industry leadership position."
TELETECH PROFILE
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow, and retain customers throughout the
entire relationship lifecycle. TeleTech offers solutions to a variety of
industries including financial services, transportation, communications,
government, healthcare, and travel. With a presence that spans North America,
Asia-Pacific, Europe, and Latin America, TeleTech provides comprehensive
customer care services to global organizations. Additional information on
TeleTech can be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements, including:
TeleTech's ability to predict future revenue and associated costs; lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
the potential volume or profitability of any future technology or consulting
sales; TeleTech's agreements with clients may be canceled on relatively short
notice; and TeleTech's ability to generate a specific level of revenue is
dependent upon customer interest in and use of the products and services of
TeleTech's clients. Readers are encouraged to review TeleTech's 2001
Form 10-K, first, second, and third quarter 2002 Forms 10-Q, and other
publicly filed documents, which describe other important factors that may
impact TeleTech's business, results of operations, and financial condition.
TeleTech undertakes no obligation to update its forward-looking statements
after the date of this release.
SOURCE TeleTech Holdings, Inc.
