DENVER, May 13 /PRNewswire-FirstCall/ --
TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer
management solutions, today announced an agreement to partner with La Agencia
Estatal de Administracion Tributaria, the Spanish government's state income
taxing agency.
Under terms of the agreement, TeleTech will provide state income tax
information to individual taxpayers during the 2002 tax return filing season.
In addition, TeleTech will schedule appointments for taxpayers to meet with
agency officials. The agency receives an average of 2.5 million calls during
the peak filing season between April and June from taxpayers located in
seventeen of Spain's nineteen sovereign regions, and speaking three different
languages.
Founded in 1992, the taxing agency is the government entity charged with
managing the collection of state income tax and customs duties.
"We are pleased to be partnering with the Spanish government on a project
of such national importance," said Rod Edwards, President of TeleTech's
European operations. "Our speed to market and history of managing large,
complex projects were critical decision points in this relationship. We look
forward to providing Spanish taxpayers with a timely and valuable customer
management solution that will streamline the tax return process."
TELETECH PROFILE
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow and retain customers throughout the entire
relationship lifecycle. TeleTech offers solutions to a variety of industries
including financial services, transportation, communications, government,
healthcare and travel. With a presence that spans North America,
Asia-Pacific, Europe and Latin America, TeleTech provides comprehensive
customer care services to global organizations. Additional information on
TeleTech can be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements, including:
TeleTech's ability to predict future revenue and associated costs; lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
the potential volume or profitability of any future technology or consulting
sales; TeleTech's agreements with clients may be canceled on relatively short
notice; and TeleTech's ability to generate a specific level of revenue is
dependent upon customer interest in and use of the products and services of
TeleTech's clients. Readers are encouraged to review TeleTech's 2002 Form
10-K, and other publicly filed documents, which describe in greater detail
these and other important factors that may impact TeleTech's business, results
of operations, financial condition and cash flows. TeleTech undertakes no
obligation to update its forward-looking statements after the date of this
release..
SOURCE TeleTech Holdings, Inc.
