DENVER, April 22 /PRNewswire-FirstCall/ --
TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer
management solutions, today announced that Rod Edwards has been named
President and General Manager of its European Operations.
Edwards joins TeleTech from Electronic Data Systems (EDS), where most
recently he was Vice President of Strategic Sales. In this role, he was
responsible for major sales pursuits across Europe, the Middle East and Africa
(EMEA). His particular focus was in winning large outsourcing agreements in
the business processing and information technology areas across targeted
industries including banking, communications, government, manufacturing and
retail.
Previously, Edwards was responsible for EDS' Business Process Management
organization in two major regions across Europe, providing a wide range of
business process solutions from customer management through back office
administrative management for numerous clients in various industries. He was
also responsible for negotiating and managing one of EDS' largest back office
administration agreements, with a 10-year total contract value in excess of
$500 million.
As President and General Manager of Europe, Edwards is responsible for
managing the business performance and growth of TeleTech operations throughout
Europe. Since 1996, TeleTech Europe has grown to 10 customer management
centers with over 3,500 customer management professionals serving more than
30 clients located in over 10 countries.
"TeleTech has demonstrated its leadership in an exciting and growing
industry," said Edwards. "I look forward to working with a dedicated team of
professionals to further develop and expand our regional presence, while
continuing to deliver strategic solutions that strengthen customer
relationships and improve brand loyalty for our clients."
"Europe continues to be a strategic area of focus for TeleTech," said
Kenneth Tuchman, TeleTech's Chairman and Chief Executive Officer. "The
region's financial performance has shown improvement throughout the past year,
and we believe Rod's extensive experience in the EMEA region, coupled with his
strong sales background, make him the ideal candidate to further enhance our
European operations."
Prior to joining EDS, Edwards was a managing consultant with Computer
Sciences Corporation. He holds a bachelor of science degree from the Imperial
College in London, a master of science degree from the Royal Military College
and a master of business administration from the Open Business School.
TELETECH PROFILE
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow and retain customers throughout the entire
relationship lifecycle. TeleTech offers solutions to a variety of industries
including financial services, transportation, communications, government,
healthcare and travel. With a presence that spans North America,
Asia-Pacific, Europe and Latin America, TeleTech provides comprehensive
customer care services to global organizations. Additional information on
TeleTech can be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements, including:
TeleTech's ability to predict future revenue and associated costs; lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
the potential volume or profitability of any future technology or consulting
sales; TeleTech's agreements with clients may be canceled on relatively short
notice; and TeleTech's ability to generate a specific level of revenue is
dependent upon customer interest in and use of the products and services of
TeleTech's clients. Readers are encouraged to review TeleTech's 2002 Form 10-
K, and other publicly filed documents, which describe in greater detail these
and other important factors that may impact TeleTech's business, results of
operations, financial condition and cash flows. TeleTech undertakes no
obligation to update its forward-looking statements after the date of this
release.
SOURCE TeleTech Holdings, Inc.
