DENVER, Oct. 8 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a global provider of customer solutions, today announced that
Kamalesh Dwivedi has been named TeleTech's senior vice president and chief
information officer (CIO).
Dwivedi joins TeleTech from ADC Telecommunications, a supplier of
broadband equipment to the telecommunications and cable industries in more
than 100 countries, where he served as vice president and CIO for the past six
years. In this role, he successfully led system changes during a time of
unprecedented growth, while the company increased annual revenues from one
billion dollars to more than three billion. During his tenure,
InformationWeek magazine recognized ADC's IT organization as one of the top
three in the telecommunications industry.
Prior to ADC, Dwivedi was vice president and CIO for Scientific-Atlanta, a
global manufacturer and supplier of technology products, systems and services
for integrated, interactive video, data and voice services. While at
Scientific-Atlanta, he was responsible for leading a company-wide system
strategy, including the re-architecture, redesign and deployment of its
worldwide data network.
Dwivedi's educational background includes a bachelor's degree in
electrical engineering from the Indian Institute of Technology (IIT) in
Kanpur, India, and a master's degree in electronics engineering from Carleton
University in Ottawa, Canada. He also graduated from the Harvard Business
School's Program for Management Development.
Dwivedi will lead TeleTech's company-wide technology strategy for both
revenue-generating and internal solutions and systems. His proven leadership
and global experience in implementing targeted technology initiatives will
further establish TeleTech as an industry catalyst in developing solutions
that drive business intelligence and improve the quality of service of each
customer interaction. His innovative approach to designing and deploying
pioneering technologies will continue to distinguish TeleTech's customer
management centers as environments that enrich the customer experience.
"TeleTech is a dynamic company with a solid client base, led by an
inspired team of professionals," said Dwivedi. "I look forward to leveraging
my leadership experience in building high-performance technology teams that
deploy and utilize world-class technologies to deliver comprehensive customer
solutions and revenue growth for TeleTech."
"We are proud and excited to welcome Kamalesh to the TeleTech team," said
Kenneth Tuchman, TeleTech's chairman and chief executive officer. "His
leadership expertise in managing large global information technology groups
and initiatives for more than 20 years will be integral as we further enhance
TeleTech's integrative technology solutions for our clients throughout the
world."
ABOUT TELETECH
TeleTech partners with clients to develop and execute relevant solutions
that enable them to build and grow profitable relationships with their
customers. TeleTech has built a global capability supported by 52 customer
interaction environments that employ more than 27,000 professionals spanning
North America, Latin America, Asia-Pacific and Europe. For additional
information, visit www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's and its subsidiaries' actual results to
differ materially from those expressed or implied by such forward-looking
statements, including: economic or political changes affecting the countries
in which the company operates; greater than anticipated competition in the
customer care market, causing increased price competition or loss of clients;
the reliance on a few major clients; the risks associated with losing one or
more significant client relationships; the renewal of client or vendor
relationships on favorable terms; the risks associated with client
concentration; the ability to transition work from higher cost centers to
lower cost markets; the company's ability to develop and successfully manage
new technology or Database Marketing and Consulting sales; the company's
ability to collect monies owed from clients per contract terms and conditions
in a timely manner; higher than anticipated start-up costs associated with new
business opportunities and ventures; the company's ability to find cost
effective locations, obtain favorable lease terms and build or retrofit
facilities in a timely and economic manner; lower than anticipated customer
management center capacity utilization; consumers' concerns or adverse
publicity regarding the products of the company's clients; the company's
ability to close new business in 2003 and fill excess capacity; execution
risks associated with achieving the targeted $40 million in annualized cost
savings; the possibility of additional asset impairments and restructuring
charges; the ability to successfully execute an intercreditor agreement
related to the company's recently amended debt agreements; the ultimate
liability associated with the amount of past sales or use tax obligations for
its Database Marketing and Consulting and North American Outsourcing segments;
changes in workers' compensation and general liability premiums; increases in
healthcare costs; risks associated with changes in foreign currency exchange
rates; changes in accounting policies and practices pronounced by standard
setting bodies; and, new legislation or government regulation that impacts the
customer care industry. Readers should review the company's Form 10-K for the
year ended December 31, 2002, Forms 10-Q for the first and second quarters of
2003 and other documents filed with the Securities and Exchange Commission,
which describe in greater detail these and other important factors that may
impact the company's business, results of operations, financial condition and
cash flows. The company assumes no obligation to update its forward-looking
statements to reflect actual results or changes in factors affecting such
forward-looking statements.
SOURCE TeleTech Holdings, Inc.
