DENVER, Colo., May 6 /PRNewswire-FirstCall/ --
TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer
management solutions, today announced that TeleTech Brazil renewed and
expanded its relationship with Hewlett-Packard (HP) Brazil.
Under terms of the agreement, TeleTech Brazil will continue to provide
after sales assistance and technical support to HP's customers in Brazil.
TeleTech Brazil launched its first program with HP over five years ago, and
recently expanded its agreement as a result of HP's continued growth in the
Brazilian marketplace.
"TeleTech shares our passion for putting the customer first," said
Cristina Koezuka, head of HP Brazil's customer support. "Our long standing
partnership with TeleTech has helped us maintain market leadership as we work
together to further strengthen the HP brand and improve customer loyalty."
"We are pleased HP renewed our relationship, and look forward to a
continued successful partnership," said Marcelo Franca, President of TeleTech
Brazil. "As a worldwide leader in the technology industry, HP has a strong
commitment to providing exceptional customer service and technical support.
TeleTech Brazil is uniquely positioned to provide unique customer management
solutions that strengthen HP's competitive position as they continue to expand
their Brazilian operations."
TELETECH PROFILE
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow and retain customers throughout the entire
relationship lifecycle. TeleTech offers solutions to a variety of industries
including financial services, transportation, communications, government,
healthcare and travel. With a presence that spans North America, Asia-
Pacific, Europe and Latin America, TeleTech provides comprehensive customer
care services to global organizations. Additional information on TeleTech can
be found at www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements, including:
TeleTech's ability to predict future revenue and associated costs; lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
the potential volume or profitability of any future technology or consulting
sales; TeleTech's agreements with clients may be canceled on relatively short
notice; and TeleTech's ability to generate a specific level of revenue is
dependent upon customer interest in and use of the products and services of
TeleTech's clients. Readers are encouraged to review TeleTech's 2002 Form 10-
K, and other publicly filed documents, which describe in greater detail these
and other important factors that may impact TeleTech's business, results of
operations, financial condition and cash flows. TeleTech undertakes no
obligation to update its forward-looking statements after the date of this
release.
SOURCE TeleTech Holdings, Inc.
