DENVER, April 1 /PRNewswire-FirstCall/ --
TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer
management solutions, today announced TeleTech Brazil was awarded a multi-year
agreement with Televisao Cidade ("TV Cidade"), a leading provider of cable
television, voice and data convergence services in Brazil.
Under terms of the agreement, TeleTech Brazil will provide customer care
and technical support to TV Cidade's customers in nine Northeastern States in
Brazil, as well as in seventeen cities across the States of Bahia, Minas
Gerais, Pernambuco, Rio de Janeiro, Rio Grande do Sul and Sergipe.
TV Cidade is a partnership between several prominent Brazilian television
broadcasting groups and the Latin America Infrastructure fund, an investment
group headed by GE Capital, AIG and Hicks, Muse, Tate & Furst. In addition to
local and national Brazilian broadcast channels, TV Cidade offers expanded
service channels such as CNN, ESPN, FOX, HBO, Sony and Warner Brothers, among
others. The company also offers other premium communications services such as
virtual private networks and broadband.
"TeleTech Brazil's history of delivering high quality, scalable customer
management solutions, coupled with their operational excellence were key
drivers in our partnership decision," said Lilian Curado, TV Cidade's head of
customer care. "Our relationship with TeleTech will provide our customers
with unique experiences that strengthen TV Cidade's brand loyalty and enhance
our image in the marketplace."
"TV Cidade is a new and innovative player in the Brazilian cable
industry," said Marcelo Franca, President of TeleTech Brazil. "We are pleased
to be partnering with a progressive organization that understands the value of
developing and retaining strategic customer relationships. This agreement
further demonstrates TeleTech Brazil's ability to deliver distinctive
solutions to a diverse client base across many industries."
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow and retain customers throughout the entire
relationship lifecycle. TeleTech offers solutions to a variety of industries
including financial services, transportation, communications, government,
healthcare and travel. With a presence that spans North America, Asia-
Pacific, Europe and Latin America, TeleTech provides comprehensive customer
care services to global organizations. Additional information on TeleTech can
be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements, including:
TeleTech's ability to predict future revenue and associated costs; lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; the potential volume or
profitability of any future technology or consulting sales; TeleTech's
agreements with clients may be canceled on relatively short notice; and
TeleTech's ability to generate a specific level of revenue is dependent upon
customer interest in and use of the products and services of TeleTech's
clients. Readers are encouraged to review TeleTech's 2002 Form 10-K and other
publicly filed documents, which describe other important factors that may
impact TeleTech's business, results of operations and financial condition.
TeleTech undertakes no obligation to update its forward-looking statements
after the date of this release.
SOURCE TeleTech Holdings, Inc.