DENVER, Nov. 4 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a global provider of customer solutions, today announced three
new executive appointments.
(Logo: http://www.newscom.com/cgi-bin/prnh/20010130/TELETECHLOGO )
William S. Beans, Jr., has been named president of the communications and
media business unit. Prior to TeleTech, he served as chairman, president and
chief executive officer of SwitchPoint Networks, Inc., a leader in the
development of next-generation networks for the residential and small business
broadband markets. The communications and media business unit, the first to
be implemented by TeleTech, includes the wireline, wireless, cable and media
verticals. In this role, Beans will lead the business unit to deliver
financial and customer results that promote long-term growth and increased
profitability.
John A. Hoholik has been appointed senior vice president of global
solutions and alliances. Hoholik was most recently president of Mosaic's
marketing and technology services group, where he implemented cross-channel
integration strategies to improve customer loyalty. Prior to Mosaic, he
served as executive vice president in charge of the customer management group
at Digitas -- formerly Bronner, Slosberg, Humphrey -- a high-profile direct
marketing firm. In this role, he led a group of professionals who designed,
created and implemented customer relationship management (CRM), teleservices
and training solutions for Fortune 500 clients in North America and Europe.
Hoholik's primary responsibility at TeleTech will be developing and marketing
TeleTech's next-generation solutions, as well as directing public relations
and supporting new business and account development.
Andrew Pearce has been named president and general manager of TeleTech's
Asia-Pacific operations. He is responsible for managing the ongoing business
performance and growth of TeleTech throughout the Asia-Pacific region. Pearce
has held a number of positions during his six-year tenure with TeleTech,
including his prior role as general manager of TeleTech's Asian business unit.
In this position, Pearce was responsible for building TeleTech's Asian
business from its start-up phase in late 1998 to its current status as one of
the largest providers of customer solutions in the region.
"I am pleased to welcome these three seasoned professionals to TeleTech's
executive team," said Kenneth Tuchman, TeleTech's chairman and chief executive
officer. "Their collective leadership skills, combined with their individual
talent and expertise, will be integral to TeleTech's continued success in
creating valuable solutions that deliver tangible benefits for our clients."
ABOUT TELETECH
TeleTech, a leading provider of integrated customer solutions, partners
with global clients to develop and execute relevant solutions that enable them
to build and grow profitable relationships with their customers. TeleTech has
built a global capability supported by 52 customer management centers that
employ more than 27,000 professionals spanning North America, Latin America,
Asia-Pacific and Europe. For additional information, visit www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's and its subsidiaries' actual results to
differ materially from those expressed or implied by such forward-looking
statements, including: economic or political changes affecting the countries
in which the company operates; greater than anticipated competition in the
customer care market, causing increased price competition or loss of clients;
the reliance on a few major clients; the risks associated with losing one or
more significant client relationships; the renewal of client or vendor
relationships on favorable terms; the risks associated with client
concentration; the ability to transition work from higher cost centers to
lower cost markets; the company's ability to develop and successfully manage
new technology or Database Marketing and Consulting sales; the company's
ability to collect monies owed from clients per contract terms and conditions
in a timely manner; higher than anticipated start-up costs associated with new
business opportunities and ventures; the company's ability to find cost
effective locations, obtain favorable lease terms and build or retrofit
facilities in a timely and economic manner; lower than anticipated customer
management center capacity utilization; consumers' concerns or adverse
publicity regarding the products of the company's clients; the company's
ability to close new business in 2003 and fill excess capacity; execution
risks associated with achieving the targeted $40 million in annualized cost
savings; the possibility of additional asset impairments and restructuring
charges; the ultimate liability associated with the amount of past sales or
use tax obligations for its Database Marketing and Consulting and North
American Outsourcing segments; changes in workers' compensation and general
liability premiums; increases in healthcare costs; risks associated with
changes in foreign currency exchange rates; changes in accounting policies and
practices pronounced by standard setting bodies; and, new legislation or
government regulation that impacts the customer care industry. Readers should
review the company's Form 10-K for the year ended December 31, 2002, Forms
10-Q for the first and second quarters of 2003 and other documents filed with
the Securities and Exchange Commission, which describe in greater detail these
and other important factors that may impact the company's business, results of
operations, financial condition and cash flows. The company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
SOURCE TeleTech Holdings, Inc.
