DENVER, Feb. 5 /PRNewswire-FirstCall/ --
TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer
management solutions, today announced it signed a multi-year agreement with
bmibaby, the United Kingdom's fastest growing, low-cost airline.
Under terms of the multi-year agreement, TeleTech will provide
reservations and customer service to bmibaby's customers in 11 countries.
Launched in 2002, bmibaby provides low-cost airfares to many destinations
throughout the United Kingdom, as well as to other European countries
including Belgium, France, Italy, Germany, Spain, and Switzerland, among
others.
As a leading low-cost, European airline, bmibaby utilizes the Internet as
its primary customer relationship channel, providing on-line airfare
inquiries, destination information, reservations, and customer service. To
enhance bmibaby's marketing efforts, TeleTech will provide an integrated
customer care solution, as well as support customers who are not
Internet-enabled.
"We are pleased with the successful launch of our reservations and
customer service operation," said Tony Davis, managing director of bmibaby.
"Partnering with TeleTech increased our speed to market, and allowed us to
remain focused on our core business. With flights originating from both
Edinburgh and Glasgow airports, we are pleased the reservations and customer
service operations are located in Scotland, and believe the decision to serve
our customers from TeleTech's Glasgow center will further demonstrate our
commitment to Scotland."
"We are delighted to be working with bmibaby," said William Walker,
President of TeleTech Europe. "Leading companies like bmibaby maintain a low
cost structure by reaching the majority of their customers via the Internet,
yet recognize the importance of providing exceptional customer care to build
and retain valuable customers. TeleTech is uniquely positioned to serve
bmibaby's customers given our strong European capabilities, previous
experience providing customer care services to the airline industry, and high
levels of client satisfaction."
TELETECH PROFILE
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow, and retain customers throughout the
entire relationship lifecycle. TeleTech offers solutions to a variety of
industries including financial services, transportation, communications,
government, healthcare, and travel. With a presence that spans North America,
Asia-Pacific, Europe, and Latin America, TeleTech provides comprehensive
customer care services to global organizations. Additional information on
TeleTech can be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements, including:
TeleTech's ability to predict future revenue and associated costs; lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; the potential volume or
profitability of any future technology or consulting sales; TeleTech's
agreements with clients may be canceled on relatively short notice; and
TeleTech's ability to generate a specific level of revenue is dependent upon
customer interest in and use of the products and services of TeleTech's
clients. Readers are encouraged to review TeleTech's 2001 Form 10-K, first,
second and third quarter 2002 Forms 10-Q, and other publicly filed documents,
which describe other important factors that may impact TeleTech's business,
results of operations, and financial condition. TeleTech undertakes no
obligation to update its forward-looking statements after the date of this
release.
SOURCE TeleTech Holdings, Inc.
