SAN DIEGO, Feb. 3 /PRNewswire-FirstCall/ -- Newgen Results Corporation, a
wholly owned subsidiary of TeleTech Holdings, Inc. (Nasdaq: TTEC) today
announced the launch of GM.Carabunga, a branded, one-stop marketing tool that
allows General Motors (GM) automotive dealers to create customized, targeted
sales or service promotions online.
This dynamic, "high-tech" tool was created specifically for GM dealers,
and allows them to build targeted, "one-to-one" marketing campaigns on-line
for service, parts, and accessory promotions, along with new and used vehicle
purchase campaigns. The promotion templates are consistent with GM Service
and Parts Operations (GMSPO) brand standards, and take 20 to 30 minutes to
create. Once submitted, promotions are mailed within 72 hours via the
delivery method chosen by the dealer, including traditional mail, e-mail, or a
combination of the two.
Service and parts promotions fulfilled through GM.Carabunga, along with
the monthly subscription fee, are eligible for up to one hundred percent
reimbursement through the GM Parts co-op advertising program.
"We are pleased GMSPO chose Newgen's Carabunga solution to provide dealers
with a powerful tool to create customized marketing promotions," said William
Klehm III, President and General Manager of Newgen. "The website gives GM
dealers access to GMSPO branded marketing collateral combined with the ease of
automatic co-op reimbursement for parts and service promotions."
ABOUT NEWGEN RESULTS CORPORATION
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading
provider of online solutions and B2B enterprise channel management services.
Newgen combines marketing and customer retention with an in depth knowledge of
service department operations to deliver highly targeted and customized
solutions to automotive dealers and manufacturers. Newgen houses vehicle data
for 70 million consumers, sends out over 40 million letters and places 40
million telephone calls annually on behalf of over 7,000 auto dealerships
nationwide. Newgen also maintains relationships with leading automotive
manufacturers and dealers groups including Audi, BMW, Ford, General Motors,
Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Land Rover, Volkswagen,
and Volvo. For more information, call 800-7NEWGEN or visit www.ngresults.com.
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow, and retain customers throughout the
entire relationship lifecycle. TeleTech offers solutions to a variety of
industries including financial services, transportation, communications,
government, healthcare, and travel. With a presence that spans North America,
Asia-Pacific, Europe, and Latin America, TeleTech provides comprehensive
customer care services to global organizations. Additional information on
TeleTech can be found at www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements, including:
TeleTech's ability to predict future revenue and associated costs; lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
the potential volume or profitability of any future technology or consulting
sales; TeleTech's agreements with clients may be canceled on relatively short
notice; and TeleTech's ability to generate a specific level of revenue is
dependent upon customer interest in and use of the products and services of
TeleTech's clients. Readers are encouraged to review TeleTech's 2001 Form 10-
K, first, second, and third quarter 2002 Forms 10-Q, and other publicly filed
documents, which describe other important factors that may impact TeleTech's
business, results of operations, and financial condition. TeleTech undertakes
no obligation to update its forward-looking statements after the date of this
SOURCE Newgen Results Corporation; TeleTech Holdings, Inc.