SAN DIEGO, March 12 /PRNewswire-FirstCall/ --
Newgen Results Corporation, a wholly owned subsidiary of
TeleTech Holdings, Inc. (Nasdaq: TTEC), today announced the launch of Quality
Care Maintenance Reminder System ("QCMRS") Canada in conjunction with Ford
Motor Company of Canada, Ltd. ("Ford of Canada").
QCMRS is a Ford-endorsed and branded version of Newgen's service reminder
program. Scheduled to launch in early 2003, and roll out to Ford of Canada
dealerships throughout the remainder of the year, the program will be the
first international launch of Newgen's service reminder solution, and will be
provided in Canada's two official languages, English and French.
QCMRS will improve customer relationships for Ford of Canada dealerships
by providing targeted service reminders via letters and telephone calls,
encouraging customers to schedule regular maintenance visits. Piloted with
nine Ford of Canada dealerships since July 2002, the program resulted in an
average return on investment for participating dealerships of five to one,
outpacing non-participating dealerships in overall retail labor sales, retail
parts sales, and retail repair volume.
"Ford of Canada's overall strategy is based on fostering customer loyalty.
Newgen's reminder program is a natural complement to our strategy as we work
with our dealerships to implement tools that increase customer loyalty," said
Jim Neal, Manager of Ford of Canada's Business Development and Marketing
Office. "Dealerships will further build trusting relationships with their
customers by maintaining contact with them on a regular basis. The pilot
results are very promising, and with Newgen's dedicated Canadian presence we
have an excellent partner in our quest to grow our business through customer
"We are excited about Ford of Canada's decision to launch a program that
has proven successful with over 2,200 dealerships in the United States," said
William Klehm III, President and General Manager of Newgen. "Our relationship
with Ford of Canada demonstrates our commitment to expand our capabilities
internationally, with localized Newgen professionals who understand the
special needs of the Canadian market."
ABOUT FORD MOTOR COMPANY OF CANADA LTD.
Ford Motor Company of Canada Ltd. is a privately owned company that will
soon reach an important milestone in its history; celebrating 100 years in
Canada on February 2004. A century ago, in February 1904, Mr. Gordon
McGregor, a coach builder from Windsor, Ontario met with Henry Ford to
negotiate and agree on what would be Ford Motor Company's first international
venture, the creation of Ford Motor Company of Canada Ltd. Now with over
16,000 employees and the strength of over 500 dealerships in Canada, Ford of
Canada generated over $23 billion dollars in 2002 revenues, making it one of
Canada's largest privately owned companies. Ford of Canada also owns
operations in many countries around the world, including Ford of Australia,
Ford New Zealand, and Ford of Taiwan. With a heritage going back almost as
far as the country itself, Ford of Canada Ltd. helped put Canada on wheels.
Having invested over $9 billion in Canada since 1990, Ford of Canada plans to
continue being a strong contributor to Canada's bright future.
ABOUT NEWGEN RESULTS CORPORATION
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading
provider of online solutions and B2B enterprise channel management services.
Newgen combines marketing and customer retention with an in depth knowledge of
service department operations to deliver highly targeted and customized
solutions to automotive dealers and manufacturers. Newgen houses vehicle data
for nearly 70 million consumers, sends out over 40 million letters and places
40 million telephone calls annually on behalf of over 7,000 automotive
dealerships nationwide. Newgen also maintains relationships with leading
automotive manufacturers and dealers groups including Audi, BMW, Ford, General
Motors, Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Land Rover,
Volkswagen, and Volvo. For more information, call 800-7NEWGEN or visit
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow, and retain customers throughout the
entire relationship lifecycle. TeleTech offers solutions to a variety of
industries including automotive, communications, financial services,
government, healthcare, transportation, and travel. With a presence that
spans North America, Asia-Pacific, Europe, and Latin America, TeleTech
provides comprehensive customer care services to global organizations.
Additional information on TeleTech can be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements, including:
TeleTech's ability to predict future revenue and associated costs; lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
the potential volume or profitability of any future technology or consulting
sales; TeleTech's agreements with clients may be canceled on relatively short
notice; and TeleTech's ability to generate a specific level of revenue is
dependent upon customer interest in and use of the products and services of
TeleTech's clients. Readers are encouraged to review TeleTech's 2001 Form
10-K, first, second, and third quarter 2002 Forms 10-Q, and other publicly
filed documents, which describe other important factors that may impact
TeleTech's business, results of operations, and financial condition. TeleTech
undertakes no obligation to update its forward-looking statements after the
date of this release.
SOURCE Newgen Results Corporation; TeleTech Holdings, Inc.