SAN DIEGO, April 15 /PRNewswire-FirstCall/ -- Newgen Results Corporation,
a wholly owned subsidiary of TeleTech Holdings, Inc. (Nasdaq: TTEC) today
announced an agreement with Jaguar North America to participate in the pilot
of Newgen's recently launched Co-Source Reservations tool. The pilot is
anticipated to run for six months and is expected to improve customer
satisfaction for participating Jaguar dealerships.
Operating on a user-friendly, PC-based platform, Co-Source Reservations
allows both Newgen and the Jaguar dealership to schedule vehicle service
appointments to maximize utilization of the dealership's service operations.
By working in conjunction with Newgen representatives, the dealership is able
to manage the reservation process more efficiently, and ensure all customers
receive professional and timely support.
As a result, dealership service personnel are able to spend more time with
their customers, resulting in increased first-time diagnosis, superior vehicle
service and improved customer satisfaction.
"We are pleased Jaguar will be piloting our Co-Source Reservations
program," said William G. Klehm, III, President and General Manager of Newgen.
"Our solution complements Jaguar's goal of maintaining leadership in every
aspect of the industry, including vehicle service, by allowing dealership
professionals to focus primarily on their customer's service needs."
ABOUT NEWGEN RESULTS CORPORATION
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading
provider of online solutions and B2B enterprise channel management services.
Newgen combines marketing and customer retention with an in depth knowledge of
service department operations to deliver highly targeted and customized
solutions to automotive dealers and manufacturers. Newgen houses vehicle data
for 70 million consumers, sends out over 40 million letters and places 40
million telephone calls annually on behalf of over 7,000 auto dealerships
nationwide. Newgen also maintains relationships with leading automotive
manufacturers and dealers groups including Audi, BMW, Ford, General Motors,
Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Land Rover, Volkswagen and
Volvo. For more information, call 800-7NEWGEN or visit www.ngresults.com .
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow and retain customers throughout the entire
relationship lifecycle. TeleTech offers solutions to a variety of industries
including financial services, transportation, communications, government,
healthcare and travel. With a presence that spans North America,
Asia-Pacific, Europe and Latin America, TeleTech provides comprehensive
customer care services to global organizations. Additional information on
TeleTech can be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements, including:
TeleTech's ability to predict future revenue and associated costs; lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
the potential volume or profitability of any future technology or consulting
sales; TeleTech's agreements with clients may be canceled on relatively short
notice; and TeleTech's ability to generate a specific level of revenue is
dependent upon customer interest in and use of the products and services of
TeleTech's clients. Readers are encouraged to review TeleTech's 2002 Form
10-K, and other publicly filed documents, which describe other important
factors that may impact TeleTech's business, results of operations and
financial condition. TeleTech undertakes no obligation to update its
forward-looking statements after the date of this release.
SOURCE Newgen Results Corporation; TeleTech Holdings, Inc.