DENVER, July 31 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global provider of customer management solutions,
today announced TeleTech Australia signed a multi-year agreement with the
Aussie Group, a leading non-bank financial lender in Australia.
Under terms of the agreement, TeleTech Australia will provide support for
existing Aussie Home Loans customers, and serve as the primary initial contact
for new inquiries to Aussie's national mortgage brokerage service, known as
Aussie Mortgage Market. The Aussie Group is comprised of Aussie Home Loans,
Aussie Mortgage Market, Aussie Home Insurance and Aussie Credit Card. Aussie
is Australia's largest non-bank lender and the sixth largest lender in
Australia with a loan book of over $6 billion.
"Our decision to partner with TeleTech was based on their proven ability
to deliver high quality, scalable customer management solutions to the
financial services sector, coupled with their business values and culture,
which are very similar to those of the Aussie Group," said John Symond,
Founder and Managing Director of the Aussie Group. "Our relationship with
TeleTech will ensure we continue to provide our customers with exceptional
service that further strengthens Aussie's brand and image."
"We are delighted to partner with the Aussie Group and believe we will
continue to build upon their reputation of excellence in the Australian home
mortgage industry," said Kenneth Tuchman, TeleTech's Chairman and Chief
Executive Officer. "TeleTech's expertise in delivering consistently high
levels of customer satisfaction was instrumental in the Aussie Group's
decision process. We look forward to a long and successful relationship."
TELETECH PROFILE
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow and retain customers throughout the entire
relationship lifecycle. TeleTech offers solutions to a variety of industries
including financial services, transportation, communications, government,
healthcare and travel. With a presence that spans North America,
Asia-Pacific, Europe and Latin America, TeleTech provides comprehensive
customer care services to global organizations. Additional information on
TeleTech can be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's and its subsidiaries' actual results to
differ materially from those expressed or implied by such forward-looking
statements, including: economic or political changes affecting the countries
in which the company operates; greater than anticipated competition in the
customer care market, causing increased price competition or loss of clients;
the reliance on a few major clients; the risks associated with losing one or
more significant client relationships; the renewal of client or vendor
relationships on favorable terms; the ability to transition work from higher
cost centers to lower cost markets; the company's ability to develop and
successfully manage new technology or database marketing and consulting sales;
the company's ability to collect monies owed from clients per contract terms
and conditions in a timely manner; higher than anticipated start-up costs
associated with new business opportunities and ventures; the company's ability
to find cost effective locations, obtain favorable lease terms and build or
retrofit facilities in a timely and economic manner; lower than anticipated
customer management center capacity utilization; consumers' concerns or
adverse publicity regarding the products of the company's clients; the
company's ability to close new business in 2003; execution risks associated
with achieving the targeted $40 million in annualized cost savings; the
possibility of additional asset impairments and restructuring charges; the
ability to successfully obtain waivers on the company's debt agreements; the
ultimate liability associated with the amount of past sales or use tax
obligations for its database marketing and consulting and North American
outsourcing segments; changes in workers' compensation and general liability
premiums; changes in accounting policies and practices pronounced by standard
setting bodies; and new legislation or government regulation that impacts the
customer care industry. Readers are encouraged to review TeleTech's 2002 Form
10-K, first quarter 2003 Form 10-Q and other documents filed with the
Securities and Exchange Commission, which describe in greater detail these and
other important factors that may impact the company's business, results of
operations, financial condition and cash flows. TeleTech undertakes no
obligation to update its forward-looking statements after the date of this
release.
SOURCE TeleTech Holdings, Inc.
