SAN DIEGO, May 7, 2002 /PRNewswire-FirstCall via COMTEX/ --
Exclusive Agreement Provides CRM Techniques to Strengthen Dealers' Bond With Customers and Build Brand Loyalty
Newgen Results
Corporation, a wholly owned subsidiary of TeleTech Holdings, Inc. (Nasdaq:
TTEC), and a leading provider of customer management solutions to the automotive
industry, has again been chosen by Volkswagen of America to provide customer
management services to the more than 1,000 Volkswagen and Audi dealers in the
United States and Canada.
Newgen's private branded customer retention and marketing solutions begin when a
customer makes a purchase and extend through the entire ownership cycle of
service/warranty to the next purchase. Newgen assists dealers in promoting
customer retention through timely and accurate dissemination of information via
e-mail, letters, and telephone contact, allowing dealers to save critical
marketing dollars in the process of creating brand loyalty.
"Volkswagen's renewed endorsement demonstrates that we continue to offer the
best overall solution in the marketplace and confirms Volkswagen's confidence in
our services," said Les Silver, founder of Newgen Results Corporation. "We have
worked closely with Volkswagen over the last two years to ensure our solution
meets the needs of their dealers, and enhances the total ownership experience
for Volkswagen customers."
NEWGEN RESULTS CORPORATION PROFILE
Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading
provider of online solutions and B2B enterprise channel management services.
Newgen combines marketing and customer retention with an in depth knowledge of
service department operations to deliver highly targeted and customized
solutions to automotive dealers and manufacturers. Newgen houses vehicle data
for 60 million consumers, sends out over 32 million letters, and places 28
million telephone calls annually on behalf of over 5,000 auto dealerships
nationwide. Newgen also maintains relationships with leading automotive
manufacturers and dealers including Audi, BMW, Ford, General Motors, Hyundai,
Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Saab, Volkswagen, and Volvo. For more
information, call 800-7NEWGEN or visit www.ngresults.com .
VOLKSWAGEN OF AMERICA, INC. PROFILE
Founded in 1955, Volkswagen of America, Inc. is headquartered in Auburn Hills,
Michigan. It is a wholly-owned subsidiary of Volkswagen AG, headquartered in
Wolfsburg, Germany. The fourth-largest producer of passenger cars in the world
and Europe's largest, the Volkswagen Group operates some 35 manufacturing
facilities in 15 countries across five continents. Brands in the Volkswagen
Group include Volkswagen, Audi, Seat, Skoda, Bentley, Rolls-Royce, Lamborghini,
and Bugatti.
Volkswagen of America markets a full line of Volkswagen and Audi vehicles
through a network of some 744 Volkswagen and 300 Audi dealers in the United
States and Canada.
TELETECH PROFILE
For twenty years, TeleTech has managed the customer experience for some of the
world's largest enterprises. TeleTech's innovative customer care services help
companies acquire, serve, grow, and retain customers throughout the entire
relationship lifecycle. TeleTech offers solutions to a variety of industries
including communications, financial services, government, health care,
transportation, and travel. With a presence that spans North America,
Asia-Pacific, Europe, and Latin America, TeleTech provides comprehensive
customer care services to global organizations. Additional information on
TeleTech can be found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that
involve substantial risks and uncertainties. In accordance with the Private
Securities Litigation Reform Act of 1995, following are important factors that
could cause TeleTech's actual results to differ materially from those expressed
or implied by such forward-looking statements: including TeleTech's ability to
predict future revenue and associated costs, lower than anticipated customer
interaction center capacity utilization; the loss or delay in implementation of
a customer management program; TeleTech's ability to build-out facilities in a
timely and economic manner; greater than anticipated competition from new
entrants into the customer care market, causing increased price competition or
loss of clients; the loss of one or more significant clients; higher than
anticipated start-up costs associated with new business opportunities and
ventures; as well as the potential volume or profitability of any future
technology or consulting sales; TeleTech's agreements with clients may be
canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of the
products and services of TeleTech's clients. Readers are encouraged to review
TeleTech's 2001 Form 10-K and other publicly filed documents, which describe
other important factors that may impact TeleTech's business, results of
operations, and financial condition. TeleTech undertakes no obligation to update
its forward-looking statements after the date of this release.
SOURCE TeleTech Holdings, Inc.
| CONTACT: | Investors, Karen Breen, +1-303-397-8592,
karen.breen@teletech.com, or Dan Campbell, +1-303-397-8634,
dan.campbell@teletech.com, Investor Relations, both of TeleTech Holdings,
Inc.; or Media/Dealers, Kathy Townend of Newgen Communications,
+1-858-346-5000, ktownend@ngresults.com |
