DENVER, Sep 4, 2002 /PRNewswire-FirstCall via COMTEX/ -- TeleTech Holdings,
Inc. (Nasdaq: TTEC), a leading global provider of customer management solutions,
today announced it renewed a multi-year agreement with Telstra Corporation,
Australia's leading telecommunications provider, to provide technical support
for its BigPond Narrowband and Broadband Internet products.
Under terms of the agreement, over 600 representatives will provide multi-tiered
technical support and customer care services from three customer management
centers in Australia. TeleTech has provided these services for Telstra since
1996, and has developed proprietary knowledge management tools to improve
operational efficiency and enhance the overall customer experience.
"We are delighted Telstra selected TeleTech to continue providing high level
support to their Internet customers," said Dwin Tucker Chief Executive Officer,
TeleTech Australia. "We look forward to continued success as we work to further
improve customer satisfaction and drive increased brand loyalty."
TELETECH PROFILE
For twenty years, TeleTech has managed the customer experience for some of the
world's largest enterprises. TeleTech's innovative customer care services help
companies acquire, serve, grow, and retain customers throughout the entire
relationship lifecycle. TeleTech offers solutions to a variety of industries
including financial services, transportation, communications, government,
healthcare, and travel. With a presence that spans North America, Asia-Pacific,
Europe, and Latin America, TeleTech provides comprehensive customer care
services to global organizations. Additional information on TeleTech can be
found at www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that
involve substantial risks and uncertainties. In accordance with the Private
Securities Litigation Reform Act of 1995, following are important factors that
could cause TeleTech's actual results to differ materially from those expressed
or implied by such forward-looking statements, including: TeleTech's ability to
predict future revenue and associated costs; lower than anticipated customer
interaction center capacity utilization; the loss or delay in implementation of
a customer management program; TeleTech's ability to build-out facilities in a
timely and economic manner; greater than anticipated competition from new
entrants into the customer care market, causing increased price competition or
loss of clients; the loss of one or more significant clients; higher than
anticipated start-up costs associated with new business opportunities and
ventures; TeleTech's ability to predict the potential volume or profitability of
any future technology or consulting sales; TeleTech's agreements with clients
may be canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of the
products and services of TeleTech's clients. Readers are encouraged to review
TeleTech's 2001 Form 10-K, first and second quarter 2002 Forms 10-Q, and other
publicly filed documents, which describe other important factors that may impact
TeleTech's business, results of operations, and financial condition. TeleTech
undertakes no obligation to update its forward-looking statements after the date
of this release.
SOURCE TeleTech Holdings, Inc.
CONTACT: investors, Karen Breen, +1-303-397-8592,
karen.breen@teletech.com, or Dan Campbell, +1-303-397-8634,
dan.campbell@teletech.com, both of TeleTech Holdings, Inc.
