DENVER, Mar 6, 2002 /PRNewswire-FirstCall via COMTEX/ --
Telecom New Zealand's Internet Service Provider, Known as Xtra, Voted 'Best Service and Support (Internet Service Provider)' by PC World Readers
TeleTech Holdings,
Inc. (Nasdaq: TTEC), a leading global provider of customer management solutions,
today announced that Xtra Limited, a long-standing New Zealand-based client, was
voted "Best Service and Support (Internet Service Provider)" by New Zealand PC
World magazine readers for the second consecutive year.
New Zealand PC World readers also voted Xtra as the "Internet Service Provider
of the Year" for the third consecutive year. Xtra has partnered with TeleTech
New Zealand on all customer management services for the past three and a half
years. Last year, Xtra extended its relationship with TeleTech for an additional
five years.
"To be applauded by our customers is the best recognition we can receive, and
demonstrates the value of the partnership we have with TeleTech," said Rod
Snodgrass, General Manager Xtra Consumer.
The program currently employs more than 130 customer service representatives,
whose primary focus is providing superior service to Xtra's growing customer
base, which currently stands at 320,000. TeleTech's solution for Xtra includes
managing customer acquisition, technical support and billing inquiries.
"Our relationship is one of the longest and largest customer management and
technology partnerships in New Zealand, and clearly demonstrates the operational
and strategic value TeleTech brings to the business relationship," said Alex
Broughton, TeleTech New Zealand Chief Executive Officer.
TELETECH PROFILE
For twenty years, TeleTech has managed the customer experience for some of the
world's largest enterprises. TeleTech's innovative customer care services help
companies acquire, serve, grow and retain customers throughout the entire
relationship lifecycle. TeleTech offers solutions to a variety of industries
including financial services, transportation, communications, government,
healthcare and travel. With a presence that spans North America, Asia-Pacific,
Europe, and South America, TeleTech provides comprehensive customer care
services to global organizations. Additional information on TeleTech can be
found at www.teletech.com .
XTRA PROFILE
Xtra Limited is a wholly owned subsidiary of Telecom Corporation of New Zealand
Limited and part of Telecom's Internet and Directory Services Group (IDSG),
which includes Telecom Directories (Yellow Pages) and the Australian business
ISP Connect.
Xtra is made up of two customer-facing business groups, one delivering ISP and
online media services to the residential consumer market, the other focused on
delivering innovative Internet solutions and the business Web site
www.bzone.co.nz to businesses. The split in responsibilities ensures Xtra can
deliver exceptional products and customer service to a diverse customer base
with distinct and different needs.
Xtra has witnessed a phenomenal growth in demand for its services. The total
number of hours Xtra customers spend online every week has doubled to 2.2
million since August 2000. The average Xtra customer spends 32% longer online
every month now than they did a year ago, and the total amount of emails sent
over Xtra's network every day nearly doubled between October 2000 and October
2001 to two million.
Additional information can be found at www.xtra.co.nz/media .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that
involve substantial risks and uncertainties. In accordance with the Private
Securities Litigation Reform Act of 1995, following are important factors that
could cause TeleTech's actual results to differ materially from those expressed
or implied by such forward-looking statements: including TeleTech's ability to
predict future revenue and associated costs, lower than anticipated customer
interaction center capacity utilization; the loss or delay in implementation of
a customer management program; TeleTech's ability to build-out facilities in a
timely and economic manner; greater than anticipated competition from new
entrants into the customer care market, causing increased price competition or
loss of clients; the loss of one or more significant clients; higher than
anticipated start-up costs associated with new business opportunities and
ventures; as well as the potential volume or profitability of any future
technology or consulting sales; TeleTech's agreements with clients may be
canceled on relatively short notice; and TeleTech's ability to generate a
specific level of revenue is dependent upon customer interest in and use of the
products and services of TeleTech's clients. Readers are encouraged to review
TeleTech's 2000 Annual Report on Form 10-K, first, second and third quarter 2001
Form 10-Qs, and other publicly filed documents which describe other important
factors that may impact TeleTech's business, results of operations and financial
condition. TeleTech undertakes no obligation to update its forward-looking
statements after the date of this release.
SOURCE TeleTech Holdings, Inc.
CONTACT: Investor Contacts, Karen Breen, +1-303-397-8592,
Karen.breen@teletech.com, or Dan Campbell, +1-303-397-8634,
Dan.campbell@teletech.com, both of Investor Relations of TeleTech Holdings,
Inc.
