DENVER, Dec. 11 /PRNewswire-FirstCall/ --
TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer
management solutions, today announced the appointment of Shirley Young to its
Board of Directors.
Ms. Young is President of Shirley Young Associates, LLC, a business
advisory company, and serves as senior adviser to General Motors-Asia Pacific
and consultant to Interpublic Group of Companies for Asia. From 1988 until
December 31, 1999, she served as Corporate Vice President of General Motors
Corp. Her most recent assignment as Vice President for China Strategic
Development and Asia Pacific Counselor included operational responsibility for
marketing, distribution, and sales in China.
A recognized expert in brand development and consumer motivations,
Ms. Young spent her earlier career at Grey Advertising, becoming Executive
Vice President, member of the Agency Policy Council, and President of Grey
Strategic Marketing. Her work involved strategic marketing and communications
for a broad spectrum of companies in a wide range of fields.
Ms. Young is currently a director of Netro Corporation, has served as a
Director of the Bank of America, Bell Atlantic Corporation, Dayton-Hudson
Corporation, Holiday Inn/Promus/Harrah's, the Bombay Company, and as Vice
Chairman of the Nominating Committee of the New York Stock Exchange.
In addition, Ms. Young is a trustee of Interlochen Center for the Arts and
served as a trustee of Wellesley College. She also serves on the Board of
Directors of the Associates of the Harvard Business School, and Phillips
Academy in Andover, Massachusetts, as well as the Detroit Symphony Orchestra,
the Detroit Institute of Arts, and Shanghai Symphony Orchestra.
TeleTech's Chairman and Chief Executive Officer, Kenneth Tuchman, said,
"We are delighted to welcome a seasoned executive with Shirley's extensive
international experience to our Board of Directors. Her impressive background
will be invaluable as TeleTech continues to build its global presence and
capitalize on the tremendous opportunities in the customer management
Ms. Young said, "TeleTech is a successful company with a proven global
expertise in providing strategic customer management solutions to large,
multinational companies. I look forward to helping the company further build
its global leadership position in a dynamic and evolving industry."
Ms. Young becomes the eighth board member for TeleTech. She is a 1955
graduate of Wellesley College, Phi Beta Kappa, and is a recipient of the
Wellesley College Alumna Achievement Award.
For twenty years, TeleTech has managed the customer experience for some of
the world's largest enterprises. TeleTech's innovative customer care services
help companies acquire, serve, grow, and retain customers throughout the
entire relationship lifecycle. TeleTech offers solutions to a variety of
industries including financial services, transportation, communications,
government, healthcare, and travel. With a presence that spans North America,
Asia-Pacific, Europe, and Latin America, TeleTech provides comprehensive
customer care services to global organizations. Additional information on
TeleTech can be found at www.teletech.com .
SOURCE TeleTech Holdings, Inc.
/CONTACT: Investor Relations, Karen Breen, +1-303-397-8592,
firstname.lastname@example.org, or Dan Campbell, +1-303-397-8634,
email@example.com, both of TeleTech Holdings, Inc./