TeleTech Announces Authorization for Stock Repurchase Program (1)

DENVER, Feb 19, 2002 /PRNewswire-FirstCall via COMTEX/ -- TeleTech Holdings, Inc., (Nasdaq: TTEC), a leading global provider of customer relationship management (CRM) solutions, today announced that its Board of Directors has authorized a common stock repurchase program whereby TeleTech may repurchase up to five million dollars of its common stock.

The number of shares to be repurchased will vary based on several factors, including market conditions, the level of employee stock option exercises and other relevant factors.

Any purchases under TeleTech's stock repurchase program may be made, from time-to-time, in the open market or in privately negotiated transactions, through block trades or otherwise at management's discretion. Depending on market conditions and other factors, these purchases may be commenced or suspended at any time without prior notice.

As of February 19, 2002, TeleTech has approximately 77 million shares outstanding.

"We believe a share repurchase program at this time is an effective way to deliver additional value to shareholders," said Kenneth Tuchman, Chairman and Chief Executive Officer of TeleTech Holdings. "This decision reflects our confidence in TeleTech's long term growth potential."

TELETECH PROFILE

For twenty years, TeleTech has managed the customer experience for some of the world's largest enterprises. TeleTech's innovative customer care services help companies acquire, serve, grow and retain customers throughout the entire relationship lifecycle. TeleTech offers solutions to a variety of industries including financial services, transportation, communications, government, healthcare and travel. With a presence that spans North America, Asia-Pacific, Europe, and South America, TeleTech provides comprehensive customer care services to global organizations. Additional information on TeleTech can be found at www.teletech.com .

FORWARD LOOKING STATEMENTS

All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's actual results to differ materially from those expressed or implied by such forward-looking statements: including lower than anticipated customer interaction center capacity utilization due to the weak global economic climate; the loss or delay in implementation of a customer management program; TeleTech's ability to build-out facilities in a timely and economic manner; greater than anticipated competition from new entrants into the customer care market, causing increased price competition or loss of clients; the loss of one or more significant clients; higher than anticipated start-up costs associated with new business opportunities and ventures; TeleTech's ability to predict future revenue and associated costs, as well as the potential volume or profitability of any future technology or consulting sales; TeleTech's agreements with clients may be canceled on relatively short notice; and TeleTech's ability to generate a specific level of revenue is dependent upon customer interest in and use of the products and services of TeleTech's clients. Readers are encouraged to review TeleTech's 2000 Annual Report on Form 10-K, first, second and third quarter 2001 Form 10-Qs, and other publicly filed documents which describe other important factors that may impact TeleTech's business, results of operations and financial condition. TeleTech undertakes no obligation to update its forward-looking statements after the date of this release.

SOURCE TeleTech Holdings, Inc.

CONTACT: Investor Relations, Karen Breen, +1-303-397-8592,
karen.breen@teletech.com, or Dan Campbell, +1-303-397-8634,
dan.campbell@teletech.com, both of TeleTech Holdings, Inc.