DENVER, Jan. 7 /PRNewswire/ -- Percepta, a provider of customer
relationship management services and solutions to the automotive industry, has
signed a multi-year agreement with PRIMUS Financial Services, a division of
Ford Credit.
Percepta is a joint venture between Ford Motor Company and TeleTech Holdings, Inc. TTEC, a leading global provider of
customer relationship management solutions.
PRIMUS offers automotive leasing and financing services under the PRIMUS
name as well as under several private labels.
Under the agreement, Percepta
will support PRIMUS' U.S. consumer inquiries regarding loan terms, payoff
quotes, payment arrangements and account maintenance.
In addition, Percepta
will handle inquiries from dealers and other automotive financing companies
concerning outstanding customer loans and leases.
``At PRIMUS we are committed to providing prompt customer service, accurate
processing and exceptional quality in our customer interactions,'' said PRIMUS
President and COO Andy Menzyk.
``We are confident our partnership with
Percepta will allow us to maintain our customers' high quality experience.''
``We are pleased to extend our relationship with the Ford family of
companies,'' stated Geoff Smyth, Chief Executive Officer of Percepta.
``In the
automotive financing and leasing industry, customer service is a strategic
competitive differentiator.
Our continued success in establishing new client
relationships clearly points to our value proposition of delivering complex,
end-to-end customer service solutions in the automotive industry.''
PERCEPTA PROFILE
Established in February 2000, Percepta currently manages new product
launch communications, customer satisfaction analysis, concern resolution,
dealer assistance, customer relationship management (CRM) programs, and
web-based sales on behalf of various clients in the automotive industry and
automotive supply chain.
Percepta operates around the globe from locations in
Australia, Canada, Mexico, the United Kingdom and the United States.
Additional information can be found at www.percepta-crm.com.
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of integrated customer
relationship management (CRM) solutions for global organizations predominantly
in the communications, financial services, government, technology and
transportation industries.
TeleTech has operations in twelve countries which
include Argentina, Australia, Brazil, Canada, China, Ireland, Mexico, New
Zealand, Scotland, Singapore, Spain and the U.S.
TeleTech's CRM capabilities
including B2B electronic channel management and database management, help
companies inform, acquire, serve, grow and retain their customers throughout
the entire relationship lifecycle.
TeleTech integrates a full spectrum of
voice and Internet communications, including e-mail response, ``chat'' and
extensive Web co-browsing capabilities.
Information regarding TeleTech
Holdings can be found at www.teletech.com .
FORD CREDIT PROFILE
Ford Credit is a wholly-owned subsidiary of Ford Motor Company and is the
world's largest automotive finance company.
Now in its 42nd year, Ford Credit
provides vehicle financing in 40 countries to more than 10 million customers
and more than 12,500 automotive dealers.
Ford Credit had total earnings of
$1.5 billion in 2000, with a worldwide receivables base of more than
$165 billion.
More information about Ford Credit can be found on the World
Wide Web at www.fordcredit.com .
PRIMUS PROFILE
PRIMUS Financial Services has been serving the automotive industry since
1990.
From its headquarters in Franklin, Tenn. and its 38 North American
offices, PRIMUS serves more than one million customers and has $20 billion in
retail, lease and wholesale receivables.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties.
In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
future revenues and associated costs, as well as the potential volume or
profitability of any future technology or consulting sales; TeleTech's
agreements with clients may be canceled on relatively short notice; and
TeleTech's ability to generate a specific level of revenue is dependent upon
customer interest in and use of the Company's clients' products and services.
Readers are encouraged to review TeleTech's 2000 Annual Report on Form 10-K,
first, second and third quarter 2001 Form 10-Qs, and other publicly filed
documents which describe other important factors that may impact TeleTech's
business, results of operations and financial condition.
TeleTech undertakes
no obligation to update its forward-looking statements after the date of this
release.
