DENVER, Oct. 24 /PRNewswire/ -- TeleTech Holdings, Inc., (Nasdaq: TTEC) a
leading global provider of customer relationship management (CRM) services and
solutions, today announced a multi-year agreement with Blue Shield of
California (BSC), one of the largest members of the Blue Cross and Blue Shield
Association serving nearly 2.3 million members in California.
Under the agreement, TeleTech will handle inbound inquiries from BSC's
providers seeking certain information concerning member eligibility and
benefits. TeleTech will provide its proven expertise in industry leading
processes, workforce management and technologies to increase first call
resolution. Through this agreement TeleTech and BSC expect to further
strengthen BSC's relationship with its providers by handling their inquiries
more effectively, thereby reducing the time providers spend in contacting BSC.
"Blue Shield of California has been a leader in offering innovative health
plans and services to its members and providers," stated Ken Wood, Blue Shield
of California's Chief Operating Officer and Executive Vice President.
"TeleTech will not only assist us in building greater brand loyalty but will
also provide a more cost-effective solution to provider service delivery.
TeleTech approached Blue Shield with this offering and after an extensive
assessment, we selected TeleTech because of their proven processes and
expertise in providing sophisticated CRM solutions for some of the most
prestigious companies in the world."
"Blue Shield of California is one of the largest plans within the Blue
Cross and Blue Shield system and we look forward to delivering and managing a
very successful service solution for their provider network," stated Ken
Tuchman, TeleTech's Chairman and Chief Executive Officer. "Blue Shield of
California was very innovative in their approach to this relationship. They
interviewed a cross-section of their workforce including employees in their
medical management, provider relations and claims areas, along with actual
providers to more fully understand how they could better serve their provider
network. With these findings and TeleTech's expertise in developing and
implementing effective CRM solutions, we believe TeleTech will be a key
contributor to further differentiating Blue Shield of California in the
healthcare industry."
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of integrated customer
relationship management solutions (CRM) for global organizations predominantly
in the communications, financial services, technology, government and
transportation industries. TeleTech has operations in twelve countries which
include Argentina, Australia, Brazil, Canada, China, Ireland, Mexico, New
Zealand, Scotland, Singapore, Spain and the U.S. TeleTech's CRM capabilities
including B2B electronic channel management and database management, help
companies inform, acquire, serve, grow and retain their customers throughout
the entire relationship lifecycle. TeleTech integrates a full spectrum of
voice and Internet communications, including e-mail response, "chat" and
extensive Web co-browsing capabilities. Information regarding TeleTech
Holdings can be found on the Worldwide Web at http://www.teletech.com.
BLUE SHIELD OF CALIFORNIA PROFILE
Founded in 1939, Blue Shield of California is one of the state's leading
healthcare companies. Headquartered in San Francisco, the nonprofit
corporation has nearly 2.3 million members, 3,700 employees and more than 20
office locations throughout California. For more information, visit the
company's Web site at www.mylifepath.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
future revenues and associated costs, as well as the potential volume or
profitability of any future technology or consulting sales; TeleTech's
agreements with clients may be canceled on relatively short notice; and
TeleTech's ability to generate a specific level of revenue is dependent upon
customer interest in and use of the Company's clients' products and services.
Readers are encouraged to review TeleTech's 2000 Annual Report on Form 10-K,
first and second quarter 2001 Form 10-Qs, and other publicly filed documents
which describe other important factors that may impact TeleTech's business,
results of operations and financial condition. TeleTech undertakes no
obligation to update its forward-looking statements after the date of this
release.
For further information, please contact Karen Breen,
Karen.breen@teletech.com, or Dan Campbell, Dan.campbell@teletech.com, Investor
Relations, both of TeleTech Holdings, Inc., +1-303-397-8592, or
+1-303-397-8634.
SOURCE TeleTech Holdings, Inc.
CONTACT: Karen Breen, Karen.breen@teletech.com, or Dan Campbell,
Dan.campbell@teletech.com, Investor Relations, both of TeleTech Holdings,
Inc., +1-303-397-8592, or +1-303-397-8634/
