TeleTech Signs 5-Year Agreement With Brazilian Federal Telecommuncations Regulatory Agency

DENVER, Aug. 23 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer relationship management (CRM) services and solutions, today announced that it signed a 5-year agreement with Anatel, the Brazilian Federal Telecommunications Regulatory agency.

Anatel, a Brazilian governmental agency that operates independently of the government regulated telecommunications providers, is responsible for coordination, control and regulation of all telecommunication activities in Brazil, including telephony, radio and cable.

Under terms of the agreement, TeleTech will provide information to consumers and businesses about the telecommunications, internet and television markets in Brazil, as well as handle the public's claims and disputes with telecommunications providers.

TeleTech will provide both outsourced and facilities management services whereby the majority of the 24x7 operation will be managed in a TeleTech facility with the remaining operations managed in an Anatel-owned facility.

In addition to inbound information requests and claims management, TeleTech will provide back office support to interface between Anatel and the telecommunications operators affected by the claims and disputes.

"We are pleased to partner with Anatel to provide a valuable public service in the regulated Brazilian telecommunications marketplace," commented Ken Tuchman, Chairman and Chief Executive Officer. "As the Brazilian telecommunications industry deregulates over the next couple of years, customer relationships will become the primary competitive differentiator. Anatel plays a vital role in monitoring customer satisfaction as multinationals vie for increased market share in this important Latin American marketplace."

TELETECH PROFILE

Founded in 1982, TeleTech is a leading provider of integrated customer relationship management (CRM) services and solutions for global organizations predominantly in the communications, financial services, government and transportation industries. TeleTech has operations in 11 countries, which include Argentina, Australia, Brazil, Canada, China, Mexico, New Zealand, Singapore, Spain, the United Kingdom and the United States. TeleTech's CRM capabilities, including B2B electronic channel management and database management, help companies inform, acquire, serve, grow and retain their customers throughout the entire relationship lifecycle. TeleTech integrates a full spectrum of voice and Internet communications, including custom e-mail response, "chat" and extensive Web co-browsing capabilities. Information regarding TeleTech Holdings can be found on the Worldwide Web at http://www.teletech.com.

FORWARD LOOKING STATEMENTS

All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause TeleTech's actual results to differ materially from those expressed or implied by such forward-looking statements: lower than anticipated customer interaction center capacity utilization; the loss or delay in implementation of a customer management program; TeleTech's ability to build-out facilities in a timely and economic manner; greater than anticipated competition from new entrants into the customer care market, causing increased price competition or loss of clients; the loss of one or more significant clients; higher than anticipated start-up costs associated with new business opportunities and ventures; TeleTech's ability to predict future revenues and associated costs, as well as the potential volume or profitability of any future technology or consulting sales; TeleTech's agreements with clients may be canceled on relatively short notice; and TeleTech's ability to generate a specific level of revenue is dependent upon customer interest in and use of the Company's clients' products and services. Readers are encouraged to review TeleTech's 2000 Annual Report on Form 10-K, first and second quarter 2001 Form 10-Qs, and other publicly filed documents which describe other important factors that may impact TeleTech's business, results of operations and financial condition. TeleTech undertakes no obligation to update its forward-looking statements after the date of this release.

MAKE YOUR OPINION COUNT - Click Here http://tbutton.prnewswire.com/prn/11690X55719836

SOURCE TeleTech Holdings, Inc.