DENVER, Nov. 6 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a
leading global provider of customer relationship management (CRM) services and
solutions, today announced that it has renewed a multi-year agreement with
Hewlett-Packard (HP) in Europe to provide inbound sales and post sales
services.
Under terms of the agreement, TeleTech will provide online direct sales of
HP products to small and medium enterprises, literature fulfillment and sales
leads for the HP reseller channels and post sales support for logistics
inquiries.
In addition, TeleTech will continue to provide Customer Care Reception
services to HP's customers requiring help desk services. Customer Care
Reception provides initial customer contact for all HP customers in the United
Kingdom and Ireland, filtering calls based on customer request to the correct
destination with minimal troubleshooting.
TeleTech will also continue to provide Telephone Account Management
activities on behalf of HP in eleven European countries supporting over
2,000 resellers.
"We are proud to partner with one of the most respected companies in the
technology industry to provide CRM solutions to HP resellers and customers,"
commented Ken Tuchman, Chairman and Chief Executive Officer. "We attribute
our high client renewal rate to our passion for providing the people,
technology and methodologies to deliver an exceptional customer experience."
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of integrated customer
relationship management solutions (CRM) for global organizations predominantly
in the communications, financial services, technology, government and
transportation industries. TeleTech has operations in twelve countries
including Argentina, Australia, Brazil, Canada, China, Northern Ireland,
Mexico, New Zealand, Scotland, Singapore, Spain and the U.S. TeleTech's CRM
capabilities including B2B electronic channel management and database
management, help companies inform, acquire, serve, grow and retain their
customers throughout the entire relationship lifecycle. TeleTech integrates a
full spectrum of voice and Internet communications, including e-mail response,
"chat" and extensive Web co-browsing capabilities. Information regarding
TeleTech Holdings can be found on the Worldwide Web at
http://www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
future revenues and associated costs, as well as the potential volume or
profitability of any future technology or consulting sales; TeleTech's
agreements with clients may be canceled on relatively short notice; and
TeleTech's ability to generate a specific level of revenue is dependent upon
customer interest in and use of the Company's clients' products and services.
Readers are encouraged to review TeleTech's 2000 Annual Report on Form 10-K,
first quarter and second quarter 2001 Form 10-Qs, and other publicly filed
documents which describe other important factors that may impact TeleTech's
business, results of operations and financial condition. TeleTech undertakes
no obligation to update its forward-looking statements after the date of this
release.
For further information, please contact: investor relations, Karen Breen,
+1-303-397-8592, Karen.breen@teletech.com, or Dan Campbell, +1-303-397-8634,
Dan.campbell@teletech.com, both of TeleTech Holdings, Inc.
SOURCE TeleTech Holdings, Inc.
CONTACT: investor relations, Karen Breen, +1-303-397-8592,
Karen.breen@teletech.com, or Dan Campbell, +1-303-397-8634,
Dan.campbell@teletech.com, both of TeleTech Holdings, Inc./
