DENVER, Sep 27, 2001 /PRNewswire/ -- TeleTech Holdings, Inc.,
(Nasdaq: TTEC) a leading global provider of customer relationship management
(CRM) services and solutions, today reaffirmed its previously released business
outlook for the third quarter of 2001.
As originally stated on August 2, 2001, TeleTech expects third quarter 2001
revenues to range between $220 million and $225 million, relatively flat
compared to second quarter 2001 revenues of $225.2 million. TeleTech's
operations were not significantly impacted by the tragic events of September 11,
2001, because the majority of TeleTech's revenues are derived from inbound
customer interactions in support of core business operations for its clients.
The company expects third quarter 2001 earnings per share from operations will
range between $.08 cents and $.09 cents per diluted share, including the impact
of enhansiv's operations.
Additionally, as a result of realized benefits from streamlining its business
processes and aligning its workforce to match current client volumes, TeleTech
reduced its workforce by approximately 200 employees in the third quarter 2001
and expects to record a non-recurring, pretax charge between $6 and $7 million
in the third quarter, also consistent with guidance originally provided on
August 2, 2001.
"In light of continuing economic weakness we are pleased to reaffirm our third
quarter business outlook and believe our pipeline of new business opportunities
remains strong," stated Ken Tuchman, TeleTech's Chairman and Chief Executive
Officer. "As companies evaluate the possibility of a longer economic downturn,
they remain focused on evaluating alternative solutions to their in-house CRM
needs. We believe TeleTech is uniquely positioned to help these companies move
to an outsourced solution given our 19 years of experience in delivering
cost-effective CRM solutions to the global Fortune 500."
TELETECH PROFILE
Founded in 1982, TeleTech is the leading provider of integrated customer
relationship management solutions (CRM) for global organizations predominantly
in the communications, financial services, technology, government and
transportation industries. TeleTech has operations in twelve countries which
include Argentina, Australia, Brazil, Canada, China, Ireland, Mexico, New
Zealand, Scotland, Singapore, Spain and the U.S. TeleTech's CRM capabilities
including B2B electronic channel management and database management, help
companies inform, acquire, serve, grow and retain their customers throughout the
entire relationship lifecycle. TeleTech integrates a full spectrum of voice and
Internet communications, including e-mail response, "chat" and extensive Web
co-browsing capabilities. Information regarding TeleTech Holdings can be found
on the Worldwide Web at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that
involve substantial risks and uncertainties. In accordance with the Private
Securities Litigation Reform Act of 1995, following are important factors that
could cause TeleTech's actual results to differ materially from those expressed
or implied by such forward-looking statements: lower than anticipated customer
interaction center capacity utilization; the loss or delay in implementation of
a customer management program; TeleTech's ability to build-out facilities in a
timely and economic manner; greater than anticipated competition from new
entrants into the customer care market, causing increased price competition or
loss of clients; the loss of one or more significant clients; higher than
anticipated start-up costs associated with new business opportunities and
ventures; TeleTech's ability to predict future revenues and associated costs, as
well as the potential volume or profitability of any future technology or
consulting sales; TeleTech's agreements with clients may be canceled on
relatively short notice; and TeleTech's ability to generate a specific level of
revenue is dependent upon customer interest in and use of the Company's clients'
products and services. Readers are encouraged to review TeleTech's 2000 Annual
Report on Form 10-K, first and second quarter 2001 Form 10-Qs, and other
publicly filed documents which describe other important factors that may impact
TeleTech's business, results of operations and financial condition. TeleTech
undertakes no obligation to update its forward-looking statements after the date
of this release.
SOURCE TeleTech Holdings, Inc.
CONTACT: Investor Relations, Karen Breen, +1-303-397-8592,
Karen.breen@teletech.com, or Dan Campbell, +1-303-397-8634,
Dan.campbell@teletech.com, both of TeleTech Holdings, Inc.
