DENVER, Oct 1 /PRNewswire/ -- TeleTech Holdings, Inc., (Nasdaq: TTEC) a
leading global provider of customer relationship management (CRM) services and
solutions, today announced that TeleTech New Zealand (TeleTech) signed a five-
year agreement with Tranz Rail Holdings Ltd. (Nasdaq: TNZR), the only
passenger and commercial railroad operator in New Zealand.
Under the multi-year agreement, TeleTech will handle all core customer
interaction services for Tranz Rail including inbound telephone, email and fax
inquiries from Tranz Rails' InterIslander customers. In addition, TeleTech
will manage back office functions including its travel desk, tour groups,
wholesale customers and package services for overseas-based travelers. A key
component of the agreement is the development of new, Internet-based services
to complement and further develop Tranz Rail's customer loyalty and channel
management strategies.
In order to provide these services, TeleTech will assume the operations of
Tranz Rail's existing Wellington-based facility, which currently employs more
than 80 permanent staff and up to 45 seasonal employees. No job losses are
expected, as TeleTech will assume all existing customer interaction center
infrastructure and personnel as part of the agreement.
"We evaluated all options before choosing TeleTech and based on their
proven track record concluded they are the world leader in customer
relationship management," stated Thomas Davis, Tranz Rail's Group General
Manager. "Our customers and their requirements must be the focal point of our
operations and we are confident TeleTech will help us achieve even higher
levels of customer satisfaction."
"We are delighted to work with Tranz Rail to assist them in providing
consistently high levels of service thereby driving greater customer
satisfaction and loyalty," stated Alex Broughton, Chief Executive Officer of
TeleTech New Zealand. "This is a significant win for TeleTech New Zealand and
firmly positions us as the largest CRM provider in the country. We are
providing a broad range of services to Tranz Rail and believe this
relationship will enable us to win more business in the transportation
industry."
TeleTech New Zealand is the largest provider of CRM services, serving some
of the largest government departments, health, financial, insurance and
telecommunication companies in New Zealand. It currently has operations in
Auckland and Christchurch.
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of integrated customer
relationship management solutions (CRM) for global organizations predominantly
in the communications, financial services, technology, government and
transportation industries. TeleTech has operations in twelve countries which
include Argentina, Australia, Brazil, Canada, China, Ireland, Mexico, New
Zealand, Scotland, Singapore, Spain and the U.S. TeleTech's CRM capabilities
including B2B electronic channel management and database management, help
companies inform, acquire, serve, grow and retain their customers throughout
the entire relationship lifecycle. TeleTech integrates a full spectrum of
voice and Internet communications, including e-mail response, "chat" and
extensive Web co-browsing capabilities. Information regarding TeleTech
Holdings can be found on the Worldwide Web at http://www.teletech.com .
TRANZ RAIL PROFILE
Tranz Rail Holdings Limited is a publicly traded company on the New
Zealand Stock Exchange under the symbol TRH and the US American Depositary
Shares (ADS) of the Company are traded on the Nasdaq National Market System
under the symbol TNZR. Tranz Rail operates the only commercial and passenger
railroad in New Zealand offering an integrated network of rail, road, air and
sea distribution and logistics management services. Tranz Rail provides
customers with transport solutions in the Australasian market place and
passenger travel experiences in New Zealand.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
future revenues and associated costs, as well as the potential volume or
profitability of any future technology or consulting sales; TeleTech's
agreements with clients may be canceled on relatively short notice; and
TeleTech's ability to generate a specific level of revenue is dependent upon
customer interest in and use of the Company's clients' products and services.
Readers are encouraged to review TeleTech's 2000 Annual Report on Form 10-K,
first and second quarter 2001 Form 10-Qs, and other publicly filed documents
which describe other important factors that may impact TeleTech's business,
results of operations and financial condition. TeleTech undertakes no
obligation to update its forward-looking statements after the date of this
release.
SOURCE TeleTech Holdings, Inc.
CONTACT: investors, Karen Breen, +1-303-397-8592,
Karen.breen@teletech.com, or Dan Campbell, +1-303-397-8634,
Dan.campbell@teletech.com, both of TeleTech Holdings, Inc./
