DENVER, June 14 /PRNewswire/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a
leading global provider of customer relationship management (CRM) services and
solutions, today announced that William M. Walker has been named President and
General Manager of its European Operations.
Walker, age 34, joined TeleTech in 1998 as Vice President of Latin America
Operations, a position he held for over two years before being named Senior
Vice President of Strategy & Business Development in late 2000. In his new
role, Walker will oversee TeleTech's growing European operations.
"Europe continues to be a strategic area of focus for TeleTech", commented
Ken Tuchman, TeleTech Chairman and CEO. "Willy's intimate knowledge of our
business, as well as his strong management background, make him the ideal
candidate to take our European operations to the next level."
TeleTech Europe has grown to 10 customer interaction centers with over
4,000 customer relationship specialists serving more than 80 clients located
in 15 countries.
"I am excited to join a dedicated team of CRM professionals in Europe,
which we believe is one of the fastest growing CRM markets in the world", said
Walker. "I look forward to meeting with current and prospective clients to
demonstrate our expertise in helping companies acquire, grow and retain
customers throughout the customer lifecycle."
Prior to joining TeleTech, Walker held positions with international
private equity, consulting and business management companies, including
Newbridge Latin America, Morgan Stanley and Co., and ALTA airlines. At
Newbridge, Walker focused on private equity buy-outs in Latin America in the
aviation, consumer products, and utilities industries. At Morgan Stanley and
Co., Walker was a member of the Latin America Corporate Finance Group. For
ALTA, a regional airline based in Argentina, Walker served as general manager
of the airline's start-up. Walker holds an undergraduate degree from St.
Lawrence University and a Master in Business Administration degree from
Harvard University.
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of integrated customer
relationship management (CRM) services and solutions for global organizations
predominantly in the communications, financial services, government and
transportation industries. TeleTech has operations in 11 countries, which
include Argentina, Australia, Brazil, Canada, China, Mexico, New Zealand,
Singapore, Spain, the United Kingdom and the United States. TeleTech's CRM
capabilities, including B2B electronic channel management and database
management, help companies inform, acquire, service, grow and retain their
customers throughout the entire relationship lifecycle. TeleTech integrates a
full spectrum of voice and Internet communications, including custom e-mail
response, "chat" and extensive Web co-browsing capabilities. Information
regarding TeleTech Holdings can be found on the Worldwide Web at
http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
future revenues and associated costs, as well as the potential volume or
profitability of any future technology or consulting sales; TeleTech's
agreements with clients may be canceled on relatively short notice; and
TeleTech's ability to generate a specific level of revenue is dependent upon
customer interest in and use of the Company's clients' products and services.
Readers are encouraged to review TeleTech's 2000 Annual Report on Form 10-K,
Quarterly Report on Form 10-Q for the first quarter 2001 and other publicly
filed documents which describe other important factors that may impact
TeleTech's business, results of operations and financial condition. TeleTech
undertakes no obligation to update its forward-looking statements after the
date of this release.
SOURCE TeleTech Holdings, Inc.
CONTACT: Emily Eikelberner, Investor Relations of TeleTech Holdings,
Inc., 303-894-7360, emilyeikelberner@teletech.com/
