DENVER, Dec 18, 2001 /PRNewswire via COMTEX/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global provider of customer relationship management
(CRM) services and solutions, today announced that TeleTech's Mexican operations
have signed an agreement with Aeromexico, Mexico's largest national airline, to
provide inbound customer care and reservation services to Aeromexico's Mexican
and United States customer base.
Under terms of the agreement, TeleTech will handle customer inquiries regarding
reservations and electronic and paper ticket services. In addition, TeleTech
will handle customer inquiries for Aeromexico's Club Premier members, its
frequent flier program.
Aeromexico currently operates more than 300 flights daily to a variety of
destinations including Mexico, the United States, Europe and South America.
Aeromexico is a founding member of SkyTeam, the global alliance that unites
Aeromexico, Air France, Alitalia, CSA Czech Airlines, Delta and Korean Air.
"At Aeromexico we pride ourselves on developing lifelong customer relationships,
and consider excellent customer service one of our key competitive
differentiators," said Jose Manuel Diaz de Rivera, Executive Commercial Vice
President. "After an extensive review process we selected TeleTech because of
their proven ability to partner with large, complex organizations in delivering
world class customer relationship management solutions. We are confident that
our relationship with TeleTech will continue to differentiate Aeromexico as a
leading airline provider focused on customer satisfaction."
"We are delighted to partner with Aeromexico and believe we can continue to
build upon their reputation of providing high quality customer care and
reservation services," said Mario Mendoza, President and General Manager of
TeleTech Mexico. "TeleTech's expertise in delivering consistently high levels of
customer satisfaction was instrumental in Aeromexico's decision process. We look
forward to a long and successful relationship."
Founded in 1982, TeleTech is a leading provider of integrated customer
relationship management (CRM) solutions for global organizations predominantly
in the communications, financial services, government, technology and
transportation industries. TeleTech has operations in twelve countries which
include Argentina, Australia, Brazil, Canada, China, Ireland, Mexico, New
Zealand, Scotland, Singapore, Spain and the U.S. TeleTech's CRM capabilities
including B2B electronic channel management and database management, help
companies inform, acquire, serve, grow and retain their customers throughout the
entire relationship lifecycle. TeleTech integrates a full spectrum of voice and
Internet communications, including e-mail response, "chat" and extensive Web
co-browsing capabilities. Information regarding TeleTech Holdings can be found
on the Worldwide Web at http://www.teletech.com .
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that
involve substantial risks and uncertainties. In accordance with the Private
Securities Litigation Reform Act of 1995, following are important factors that
could cause TeleTech's actual results to differ materially from those expressed
or implied by such forward-looking statements: TeleTech's ability to predict
future revenues and associated costs; lower than anticipated customer
interaction center capacity utilization; the loss or delay in implementation of
a customer management program; TeleTech's ability to build-out facilities in a
timely and economic manner; greater than anticipated competition from new
entrants into the customer care market, causing increased price competition or
loss of clients; the loss of one or more significant clients; higher than
anticipated start-up costs associated with new business opportunities and
ventures; TeleTech's agreements with clients may be canceled on relatively short
notice; and TeleTech's ability to generate a specific level of revenue is
dependent upon customer interest in and use of the Company's clients' products
and services. Readers are encouraged to review TeleTech's 2000 Annual Report on
Form 10-K, first, second and third quarter 2001 Form 10-Qs, and other publicly
filed documents which describe other important factors that may impact
TeleTech's business, results of operations and financial condition. TeleTech
undertakes no obligation to update its forward-looking statements after the date
of this release.
SOURCE TeleTech Holdings, Inc.
CONTACT: Investor Relations, Karen Breen, +1-303-397-8592,
Karen.firstname.lastname@example.org, or Dan Campbell, +1-303-397-8634,
Dan.email@example.com, both of TeleTech Holdings, Inc.