DENVER, Sep 19, 2001 /PRNewswire/ -- TeleTech Holdings, Inc.,
(Nasdaq: TTEC) a leading global provider of customer relationship management
(CRM) services and solutions, has announced an agreement with Qantas Airways
Limited and Impulse Airlines in Newcastle, NSW, Australia. The agreement
underscores TeleTech's ability to provide robust and scalable solutions to the
airline industry and strengthens the company's presence in Australia.
Under the agreement, TeleTech will assume the management of a customer
interaction center in Newcastle, NSW, Australia, and the jobs of more than 100
staff will be maintained. The 150 seat center was previously operated by Impulse
Airlines. The terms of the agreement were not disclosed.
The center's staff will provide customer care services on behalf of Qantas.
In the future, the center may also provide customer interaction services to
other TeleTech clients. TeleTech, voted one of Australia's top 10 employers by
Hewitt & Associates in 2000 has facilities in Sydney, Melbourne and Canberra.
"As the largest provider of call center and customer relationship management
solutions and services in Australia, TeleTech is delighted to be working with
Qantas," stated Dwin Tucker, TeleTech Australia's Chief Executive Officer.
John Borghetti, Qantas Executive General Manager Sales and Distribution, said
the airline will maintain its existing telephone call centers in Brisbane,
Sydney, Melbourne and Hobart.
TeleTech Profile
Founded in 1982, TeleTech is the leading provider of integrated customer
relationship management solutions (CRM) for global organizations predominantly
in the communications, financial services, technology, government and
transportation industries. TeleTech has operations in twelve countries including
Argentina, Australia, Brazil, Canada, China, Northern Ireland, Mexico, New
Zealand, Scotland, Singapore, Spain and the U.S. TeleTech's CRM capabilities
including B2B electronic channel management and database management, help
companies inform, acquire, serve, grow and retain their customers throughout the
entire relationship lifecycle. TeleTech integrates a full spectrum of voice and
Internet communications, including e-mail response, "chat" and extensive Web
co-browsing capabilities. Information regarding TeleTech Holdings can be found
on the Worldwide Web at http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements that
involve substantial risks and uncertainties. In accordance with the Private
Securities Litigation Reform Act of 1995, following are important factors that
could cause TeleTech's actual results to differ materially from those expressed
or implied by such forward-looking statements: lower than anticipated customer
interaction center capacity utilization; the loss or delay in implementation of
a customer management program; TeleTech's ability to build-out facilities in a
timely and economic manner; greater than anticipated competition from new
entrants into the customer care market, causing increased price competition or
loss of clients; the loss of one or more significant clients; higher than
anticipated start-up costs associated with new business opportunities and
ventures; TeleTech's ability to predict future revenues and associated costs, as
well as the potential volume or profitability of any future technology or
consulting sales; TeleTech's agreements with clients may be canceled on
relatively short notice; and TeleTech's ability to generate a specific level of
revenue is dependent upon customer interest in and use of the Company's clients'
products and services. Readers are encouraged to review TeleTech's 2000 Annual
Report on Form 10-K, first and second quarter 2001 Form 10-Qs, and other
publicly filed documents which describe other important factors that may impact
TeleTech's business, results of operations and financial condition. TeleTech
undertakes no obligation to update its forward-looking statements after the date
of this release.
SOURCE TeleTech Holdings, Inc.
CONTACT: Karen Breen, Karen.breen@teletech.com, or
Dan Campbell, Dan.campbell@teletech.com,
both Investor Relations, TeleTech Holdings, Inc.,
+1-303-397-8592, or +1-303-397-8634
