DENVER, Oct. 9 /PRNewswire/ -- TeleTech Holdings, Inc., (Nasdaq: TTEC) a
leading global provider of customer relationship management (CRM) services and
solutions, today announced that TeleTech Australia successfully completed a
six week initiative for the Australian Bureau of Statistics (ABS) during the
recent Australian Census of Population and Housing 2001. As a part of the
national survey ABS reached out to every household and person in Australia.
From available training workstations in TeleTech's interaction centers in
Sydney and Melbourne, TeleTech managed in excess of 60 percent of the total
calls handled on behalf of the ABS. TeleTech recruited and trained 500 CSRs
to provide information services in 20 languages, as well as for the deaf and
hearing impaired. Of the 14,000 non-English language calls received, the
highest call volumes were in Mandarin and Vietnamese, followed by Cantonese,
Arabic and Serbian. The lowest volumes were for Indonesian Bahasa, Italian
and Somali.
In addition to handling inbound inquiries, TeleTech developed a web
browser-based library containing all information related to the census.
TeleTech's CSRs were able to access the online database in real time to
deliver timely, accurate and consistent answers to frequently asked questions
on how to complete the census.
"TeleTech was pleased to be involved with a program of such national
significance," said Dwin Tucker, Chief Executive Officer, TeleTech Australia.
"It reaffirms TeleTech's ability to deliver multi-lingual, mission-critical
services on time to large organizations regardless of complexity. Offering
our solution in over 20 languages, as well as for the deaf and
hearing-impaired, demonstrates TeleTech's expertise and flexibility in serving
our clients needs."
TeleTech Profile
Founded in 1982, TeleTech is a leading provider of integrated customer
relationship management solutions (CRM) for global organizations predominantly
in the communications, financial services, technology, government and
transportation industries. TeleTech has operations in twelve countries
including Argentina, Australia, Brazil, Canada, China, Northern Ireland,
Mexico, New Zealand, Scotland, Singapore, Spain and the U.S. TeleTech's CRM
capabilities including B2B electronic channel management and database
management, help companies inform, acquire, serve, grow and retain their
customers throughout the entire relationship lifecycle. TeleTech integrates a
full spectrum of voice and Internet communications, including e-mail response,
"chat" and extensive Web co-browsing capabilities. Information regarding
TeleTech Holdings can be found on the Worldwide Web at
http://www.teletech.com.
FORWARD LOOKING STATEMENTS
All statements not based on historical fact are forward-looking statements
that involve substantial risks and uncertainties. In accordance with the
Private Securities Litigation Reform Act of 1995, following are important
factors that could cause TeleTech's actual results to differ materially from
those expressed or implied by such forward-looking statements: lower than
anticipated customer interaction center capacity utilization; the loss or
delay in implementation of a customer management program; TeleTech's ability
to build-out facilities in a timely and economic manner; greater than
anticipated competition from new entrants into the customer care market,
causing increased price competition or loss of clients; the loss of one or
more significant clients; higher than anticipated start-up costs associated
with new business opportunities and ventures; TeleTech's ability to predict
future revenues and associated costs, as well as the potential volume or
profitability of any future technology or consulting sales; TeleTech's
agreements with clients may be canceled on relatively short notice; and
TeleTech's ability to generate a specific level of revenue is dependent upon
customer interest in and use of the Company's clients' products and services.
Readers are encouraged to review TeleTech's 2000 Annual Report on Form 10-K,
first quarter and second quarter 2001 Form 10-Qs, and other publicly filed
documents which describe other important factors that may impact TeleTech's
business, results of operations and financial condition. TeleTech undertakes
no obligation to update its forward-looking statements after the date of this
release.
SOURCE TeleTech Holdings, Inc.
CONTACT: Karen Breen, +1-303-397-8592, Karen.breen@teletech.com, or Dan
Campbell, Investor Relations, +1-303-397-8634, Dan.campbell@teletech.com, both
of TeleTech Holdings, Inc./
